Jobs at Zoom

Own a geographic territory, expand existing midmarket accounts, prospect net-new opportunities, qualify leads, and build pipeline. Deliver tailored demos, presentations, proposals, and business reviews while engaging VP and C-suite decision-makers. Manage sales opportunities, quotes, and proposals throughout the sales cycle, collaborate with technical and internal teams, and position Zoom Workplace as a strategic solution for customer communication needs.

Build and own scalable full-stack features and services from design through deployment, monitoring, and production support. Develop Java and Spring Boot backend services, modern frontend applications, APIs, and database solutions. Integrate generative AI capabilities including agents, RAG pipelines, tool calling, prompt workflows, and MCP. Troubleshoot across the technology stack while applying cloud, containerization, security, distributed-systems, and CI/CD practices. Collaborate with product, design, infrastructure, and other cross-functional partners.

Research and develop self-improving AI agents through synthetic data pipelines, privacy-preserving feedback loops, advanced evaluation frameworks, and scalable production systems. The role focuses on improving Zoom Virtual Agent performance, analyzing customer outcomes, deploying research innovations with engineering teams, and publishing findings on agent learning, synthetic data, and privacy-preserving techniques.

Own global renewals and churn forecasting, governance, executive reporting, and operational improvements. Partner with Renewals, Finance, Customer Success, Analytics, and Data Science to improve forecast accuracy, identify retention risks, support capacity planning and compensation operations, and scale recurring-revenue processes and tooling.

Owns the strategy, roadmap, backlog, and delivery of Zoom Phone cloud telephony features. Translates customer and technical requirements into user stories and product specifications, partners with engineering, design, marketing, sales, and support, and analyzes product KPIs and usage data. The role also evaluates competitors, engages customers, and drives scalable enterprise communication experiences using telephony and unified communications expertise.

Develop and maintain WebRTC media systems across browsers, native clients, and media servers. Improve SDP negotiation, peer connections, ICE/STUN/TURN, codecs, simulcast, adaptive bitrate, and congestion control. Diagnose video quality issues, browser regressions, memory leaks, and production incidents. Optimize the full capture-to-render pipeline, support enterprise SDK customers, analyze QoS data, deploy hotfixes, document best practices, and contribute to Chromium and WebRTC open-source projects.

Own the vision, strategy, roadmap, and measurable outcomes for Zoom AI Services developer experiences. Lead UX and product design, rapidly prototype AI-native workflows, and partner with engineering, research, design, developer relations, and go-to-market teams to launch developer platforms and AI products. Drive adoption, activation, retention, and customer satisfaction while operating as a hands-on individual contributor.

Lead and develop a team of Technical Account Managers supporting strategic enterprise customers. Set performance goals, manage KPIs, analyze team data, oversee recruiting and improvement plans, and serve as an executive escalation point. Partner with Customer Success, Sales, and Service Engineering to resolve complex issues, strengthen relationships, and drive customer retention, expansion, and satisfaction across Zoom’s Premier Support portfolio.

Leads DevOps platform engineering across Kubernetes, cloud infrastructure, data center orchestration, security services, and government environments. Defines technical roadmaps, architects infrastructure automation and security solutions, partners with service teams, promotes SRE practices such as infrastructure as code and observability, and mentors engineers. Requires production-scale SRE or DevOps experience, programming proficiency, cloud and Kubernetes expertise, CI/CD and monitoring experience, incident response participation, and strong communication skills.

Develop and optimize AI/ML algorithms and scalable solutions addressing Trust and Safety challenges across Zoom. Collaborate with researchers and cross-functional teams to translate research into reliable engineering systems, participate in code reviews and technical discussions, improve system performance and scalability, and apply emerging AI/ML advances. The hybrid role requires onsite work four days per week in San Jose, California.

Build and deploy end-to-end production ML models to predict customer expansion and churn. Design automated retraining, monitoring, and incident response pipelines. Partner with engineering, product, and GTM teams on telemetry and data contracts. Run experiments, deliver analyses, and communicate findings to senior leadership to inform revenue strategy.

Lead investigations across diverse services to identify architectural and operational bottlenecks. Design and implement CI/CD, containerization, and orchestration improvements. Modernize hybrid infrastructure across colo and multiple cloud providers, drive observability and resilience engineering, mentor DevOps engineers, and ensure services meet strict availability and latency SLAs.

Own organic product-led growth for Zoom AI productivity products. Responsibilities include developing product messaging, creating and publishing demos, tutorials, social content, emails, and web copy, optimizing SEO/AEO and signup funnels, running conversion experiments, distributing platform-native content, measuring acquisition and adoption, and partnering with product, design, engineering, and marketing teams.

Build and operate enterprise search and generative AI capabilities for a high-scale platform. Responsibilities include solving search quality, scalability, and performance challenges; developing backend systems; collaborating with AI research and product teams; owning projects from discovery through production; and shaping engineering practices, infrastructure, integrations, and customer outcomes.

Lead the Platforms DevOps team managing Kubernetes clusters and cloudops infrastructure. Drive automation, cost optimization, security improvements, cross-team collaboration, and team development while overseeing CI/CD, incident response, and production reliability.

Develop custom Workday Extend applications and enterprise integrations across HCM, Payroll, Benefits, Talent, Compensation, Expense, and Absence Management. Lead technical architecture, requirements, specifications, field mappings, testing, deployment, and continuous improvement. Use Workday integration tools and web services to deliver scalable, reliable solutions while partnering with People Experience and IT stakeholders.

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Own accounting for capitalized software and cloud computing arrangements, including capitalization tracking, reconciliations, journal entries, and ASC 350-40 compliance. Prepare variance analyses, reporting packages, and balance sheet reconciliations while supporting close cycles, audits, SOX controls, and financial reporting. Partner with Engineering, FP&A, IT, and Finance to improve accounting processes, data quality, ERP functionality, and AI-driven automation.

Manage and coach a team of Account Executives selling technology solutions to education accounts. Responsibilities include new customer acquisition, account expansion, pipeline coaching, forecasting, business planning, executive engagement, CRM management, and process improvement. The role requires developing high-performing sales talent, navigating complex public-sector sales cycles, partnering with product and channel teams, and driving quota attainment across a broad multi-state territory.

Owns end-to-end vertical event strategy and execution for education and healthcare markets, including trade shows, workshops, networking events, and virtual experiences. Manages event plans, budgets, vendors, logistics, reporting dashboards, KPIs, ROI analysis, purchase orders, and invoices. Partners with executives and cross-functional marketing, sales, product, and technical teams to drive pipeline and revenue. Approximately 10% travel is required for on-site event execution.