Teams at Zoom

Own a geographic territory, expand existing midmarket accounts, prospect net-new opportunities, qualify leads, and build pipeline. Deliver tailored demos, presentations, proposals, and business reviews while engaging VP and C-suite decision-makers. Manage sales opportunities, quotes, and proposals throughout the sales cycle, collaborate with technical and internal teams, and position Zoom Workplace as a strategic solution for customer communication needs.

Build and own scalable full-stack features and services from design through deployment, monitoring, and production support. Develop Java and Spring Boot backend services, modern frontend applications, APIs, and database solutions. Integrate generative AI capabilities including agents, RAG pipelines, tool calling, prompt workflows, and MCP. Troubleshoot across the technology stack while applying cloud, containerization, security, distributed-systems, and CI/CD practices. Collaborate with product, design, infrastructure, and other cross-functional partners.

Research and develop self-improving AI agents through synthetic data pipelines, privacy-preserving feedback loops, advanced evaluation frameworks, and scalable production systems. The role focuses on improving Zoom Virtual Agent performance, analyzing customer outcomes, deploying research innovations with engineering teams, and publishing findings on agent learning, synthetic data, and privacy-preserving techniques.