BlackLine automates and controls financial close processes for midsize and large organizations.

Account Manager

Sorry, this job was removed at 9:00 a.m. (PST) on Tuesday, June 25, 2024
Find out who’s hiring remotely
See all Remote jobs
By clicking Apply Now you agree to share your profile information with the hiring company.
Employer Provided Salary: 114,000-130,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Account Manager serves as the client advocate, providing customers with a consistent level of professional support in an effort to develop and maintain relationships throughout the lifecycle of the account. A key role of this position is setting and communicating expectations, both within the organization and externally with the client.
You'll Get To:

  • Manage client relationship throughout lifecycle of account as a dedicated customer resource.
  • Ensure client satisfaction and client retention.
  • Schedule and complete weekly activities which include working assigned leads from existing accounts and proactively contacting clients on a regular rotational basis by email and phone no less than once a quarter and before renewal.
  • On an ongoing basis, maintain account, contact, activity and reference information in internal customer relationship management system. Stay current on assigned account activity.
  • Keep abreast of assigned clients' business situation and follow-up accordingly (i.e., mergers, acquisitions, divestitures, parent and sister companies, etc.).
  • Assist in establishing effective sales strategies and tactics that result in expanding current business and update sales opportunities regularly to optimize sales results.
  • Achieve monthly sales targets and monthly recurring revenue quotas on a consistent basis.
  • Work closely with customer success managers and other departments (i.e., Implementations, Training, Support, Sales) in coordinating communication and action items, including transition from Sales, to ensure clients' expectations are met in a timely manner.
  • Work as a team with customer success manager to create and maintain Client Roadmap, outlining client goals, usage and application performance needs. Perform account reviews to elicit open communication with respect to the value of products and services BlackLine is providing. Evaluate ROI for client, so full value of software solution is realized and momentum is preserved.
  • Sell additional users, upgrades, migrations, module implementations and renewals. Work with Legal and Sales Administration teams to prepare necessary documentation.
  • Encourage client awareness and use of BlackLine products, programs and services including, but not limited to, BlackLine U and webinars optimization and diagnostic reviews, implementation services, software upgrades, additional modules, BUGs and the BlackLine Community.
  • Coordinate communication with management to resolve customer grievances, billing issues and escalate assistance for incidents that require further action.
  • Provide Marketing team with qualified client testimonial leads.
  • Follow up on action items from BlackLine Community moderators.
  • Attend various Client Roundtables and the Annual User Conference.

What You'll Bring:

  • 5+ year's account management or sales experience required.
  • Accounting and/or BlackLine experience a plus
  • People-oriented professional with strong relationship building skills
  • Ability to be a knowledgeable adviser to clients with a well-developed consultative selling style.
  • Proven history of meeting quota consistently along with a strong background in selling into the CFO's organization and Accounting/Finance Departments preferred.
  • Outstanding analytical and oral and written communication skills
  • Keen business sense, with the ability to find creative business-oriented solutions to customer problems
  • Proven experience drafting, negotiating and finalizing a variety of client material & documents
  • Proven success working in a fast-paced environment
  • Strong results orientation with a dedicated client focus
  • Demonstrated ability to work efficiently, meet demanding deadlines, prioritize workflow and adjust to frequent workload fluctuations.
  • Ability to work independently while also being strong collaborator
  • Minimal Travel required

Thrive at BlackLine Because You Are Joining:

  • A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
  • A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
  • A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $114,000.00 - USD $130,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Blackline Perks + Benefits

Blackline Benefits Overview

Healthy employees are happier and more engaged. At BlackLine, medical, dental, and vision coverage is taken care of by the company, along with unlimited paid time off and other perks to help you take care of your mental and physical health and wellness.

Your financial wellness matters too. we offer a 401(k) plan with matching, competitive compensation, and an employee stock purchase plan to ensure you keep current with your value in the marketplace and plan for your future. We also offer extensive career and personal development with a wide range of learning opportunities.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life insurance
Pet insurance
Wellness programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental health benefits
Financial & Retirement
401(K) matching
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Company equity
Employee stock purchase plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
BlackLine hosts company outings several times per year.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees free on-site garage parking.
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

More Jobs at Blackline

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about BlacklineFind similar jobs like this