Qualtrics
At Qualtrics, our mission is to make business more human.
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Customer Experience Consultant

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Employer Provided Salary: 120,000-147,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

 

Customer Experience Consultant


Why We Have This Role

This role is pivotal in delivering program consulting services to existing Qualtrics customers, spanning various industries, to shape world-class CX programs. You'll interface directly with client stakeholders, understanding their business needs, and guiding them through the development and enhancement of their Customer Experience Programs. By collaborating with other Qualtrics teams, you'll expand Qualtrics' footprint within client accounts, contributing to our growth and impact.


How You’ll Find Success

  • Consultative Approach: Ability to provide post-sale consulting and advisory support, translating customer needs into actionable recommendations and supporting plans.
  • Industry Expertise: Strong understanding of CX program design and execution, with at least 5 years of experience in CXM across major industry verticals.
  • Strategic Thinking: Capability to understand industry trends, shape forward-thinking solutions, and drive impactful outcomes for clients.
  • Effective Communication: Clear and concise communication skills to influence stakeholders and drive consensus decisions.
  • Project Management: Proficiency in defining and managing tasks, ensuring timely delivery, and mitigating risks for advisory deliverables
  • Adaptability: Willingness to travel up to 25% and collaborate with diverse teams and clients across different locations.


How You’ll Grow

  • Professional Development: Opportunity to further develop expertise in CX design, delivery, and consulting through hands-on experience and learning opportunities.
  • Leadership Skills: Chance to play a role in evolving and enhancing CX programs, honing leadership and problem-solving abilities.
  • Industry Recognition: Possibility to contribute to thought leadership content, academic articles, and conference presentations, enhancing visibility and recognition in the CXM domain.


Things You’ll Do

  • Consulting Services: Provide post-sale consulting support focused on delivering client office hours and expert coaching sessions across a wide array of CX topics, like: program governance, establishing a center of excellence, survey design best practices/survey reviews, digital CX program design best practices, creating role-based dashboards that drive action, building systems of action/closing the loop, CX metric target setting, enabling customer-centric cultures, demonstrating ROI of CX, etc.
  • Stakeholder Engagement: Foster collaborative relationships with key stakeholders to ensure the ongoing success and impact of CX programs.
  • Project Management: Define and manage project tasks, budgets, and risks, while maintaining effective, proactive communication with all stakeholders.
  • Operational Optimization: Scale and optimize CX advisory services delivery by developing operational standards, processes, and templates.
  • Thought Leadership: Contribute to the design of new platform features, develop thought leadership content, and participate in conferences or webinars.


What We’re Looking For On Your Resume

  • CX Expertise: 5-8 years of CX program design and delivery experience across major industry verticals.
  • Educational Background: Bachelors Degree required. Advanced degree in a research or business-centric field preferred.
  • Methodological Knowledge: Strong understanding of CX program design best practices and ability to demonstrate pragmatic strategies and tactics to drive CX program adoption, enhancement, and activation within organizations.
  • Communication Skills: Exceptional writing and presentation skills, with the ability to influence stakeholders, at multiple organizational levels, effectively.
  • Certifications: CCXP/CXPA certification or other CX-related certifications desired.


What You Should Know About This Team

  • Collaborative Culture: We foster a collaborative environment where team members work together to drive impactful outcomes for our clients.
  • Industry Impact: Joining our team means engaging with some of the world's most recognizable brands and contributing to their CX program success and organizational impact.

Growth Opportunities: You'll have ample opportunities for professional growth and development, with support for further education and certification.

Our Team’s Favorite Perks and Benefits

  • Medical, Dental, and Vision coverages as well as generous 401(k) match
  • Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • $1800 Experience bonus to be used for an “Experience” of your choosing
  • 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.
  • Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling

 

 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

 

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

 

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

 

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

 



For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Remote Annual Pay Transparency Range

$120,000$147,000 USD

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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Qualtrics team members can work in a different office for up to 2 weeks per year.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

On top of it all? We offer an annual "Experience Bonus" for our team to go and make an experience of their own one to remember. There's no better way to know how to deliver great experiences than by having one yourself.

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