Hinge Health is pioneering the world's most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team including doctors of physical therapy, physicians, and board-certified health coaches. Available to millions of members, Hinge Health is the #1 Digital MSK Clinic for health plans and employers, including Boeing, Salesforce, and US Foods. 

Hinge Health has raised $436M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more.

We’re looking for an entrepreneurial individual to join our Client Success team to support the client lifecycle, including collaboration on key B2C marketing projects that will facilitate our ability to meet growth objectives. The ideal candidate possesses experiences with B2C marketing campaigns including but not limited to executing email, direct mail, and SMS campaigns; social media knowledge; and data analytics. Though we’re most interested in someone who is preternaturally curious, ambitious, and excited to be a contributor on a growing team. As a key member of the Client Success team, you will play an integral role in supporting our clients and overall 3x growth through B2C marketing strategy, execution, and driving client success.

WHAT YOU'LL ACCOMPLISH

• B2C Marketing execution: Manage multi-channel member marketing campaigns, including asset creation and execution. Ensure 100% of scheduled print and digital marketing activities are executed without errors. Includes (but not limited to) email, print, and social media. 
• B2C Marketing experimentation: Working with Growth and Client Success, identify and conduct marketing tests for the clients you support (includes A/B & multivariate tests). 
• B2C Marketing strategy: Track campaign performance and update dashboards. In conjunction with Growth and Client Success, analyze and interpret content and campaign performance to shape future best-practice strategy. 
• Client success: Support the client lifecycle for a portfolio of clients, including (but not limited to) implementation, reporting, hosting webinars, developing meeting materials, drafting emails, and leading client meetings/calls.

WHAT WE'RE LOOKING FOR

• Attention to detail: Extreme attention to detail and accuracy.. Understands the downstream effects of careless errors and has a strong drive for flawless execution and delivery. 
• Project management: Able to successfully manage and execute on a variety of projects, including assisting with projects belonging to other team members and teams.
• Analytical (Data-driven): Able to analyze various enrollment and utilization reports to provide meaningful insights and recommendations to clients and the team
• Self-starter: Can work independently with little oversight, able to execute tasks and projects in an environment with competing demands. 

WHAT SHAPES OUR COMPANY

• Effective Communication: Able to communicate efficiently with all relevant stakeholders. This includes the quality of meeting prep and note-taking.
• Learn-it-all (vs know-it-all): Able to quickly learn how to excel in a role with evolving tasks and challenges, and thrive within a fast-growing team. 
• Hustle: Creative problem-solver that isn’t afraid to get their hands dirty
• Trust/Accountability: Always acting in the best interest of our clients and the company. Team members inherently trust you to flawlessly execute within prescribed timelines.
• Frugal: Make decisions with client and company ROI in mind

WHAT YOU'LL LOVE ABOUT US

• Full time position with competitive salary and meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
• 401K match 
• 3 months paid parental leave
• Professional Development budget 
• Monthly wellness benefit
• Noise-cancelling headphone 
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you.

Hinge Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are committed to creating an inclusive environment for all employees.