Top Customer Success Jobs in San Francisco Bay Area, CA

The role involves managing strategic customer relationships, optimizing cybersecurity service investments, and ensuring customer preparedness through education and planning.

Lead and develop a team of Strategic Customer Success Managers, drive product adoption, and build executive-level customer relationships while enhancing operational efficiencies.

The Enterprise Customer Success Manager oversees post-sales activities, ensuring customer satisfaction and retention, while managing relationships with key stakeholders and driving program success.

The Corporate Account Manager for SLED manages client relationships, drives sales growth, and ensures customer satisfaction through proactive engagement and advocacy.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

The Director, Customer Success Operations will design operational frameworks to support the customer lifecycle, manage CS platforms and CRM workflows, develop customer health scoring and engagement systems, and collaborate with Sales for retention and expansion.

As the first Enablement Program Manager in Customer Success, you will create and manage enablement programs, tools, and training to enhance team performance and engagement, focusing on AI adoption and measurable outcomes.

The Principal Customer Success Manager will engage with ~40 mid-market customers, provide strategic recommendations, and drive customer growth while ensuring high satisfaction levels. Responsibilities include developing customized success plans, building relationships, and leveraging tools like Salesforce and AI for customer engagement.

As a Customer Success Engineer at Postman, you will solve complex technical problems for customers, design implementable solutions, and create reusable assets that streamline workflows and improve customer value.

Support enterprise clients alongside Enterprise CSMs by executing account strategy, acting as a product expert, managing technical escalations and bug lifecycles, producing operational reports and data analysis, identifying cost-savings and optimization opportunities, and overseeing internal account projects to drive adoption and retention.

As a Customer Success Manager, you will guide customers in utilizing Braze's services, drive feature adoption, analyze product usage, and maintain strong client relationships.

Serve as the top technical escalation for complex database and cloud infrastructure issues. Architect and optimize enterprise-grade database solutions, lead incident response and on-call rotations, mentor junior engineers, run workshops and proofs-of-concept, produce technical documentation and runbooks, and advocate customer feedback to improve the platform.

Manage a book of mid-market named accounts to drive AI adoption, value delivery, renewals, and expansion. Run workshops, build success plans and playbooks, partner cross-functionally, and provide customer insights to inform product and retention strategy.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

As a Customer Success Manager, you will enhance customer engagement with AI products, ensuring successful onboarding and drive adoption while building strong relationships with enterprise clients.

Serve as primary client contact for CRM-driven accounts, coordinating cross-functional teams to deliver strategy, technology, and operations. Lead client communications, recurring status meetings, billing and revenue reporting, and strategic initiatives. Drive client satisfaction, intra-team collaboration, and revenue growth while managing a multi-disciplined team.

The Customer Success Director will lead customer interactions, ensure satisfaction, retention, and expansion, and collaborate with cross-functional teams to drive growth and address customer needs.

Serve as trusted advisor for ~40 customers, create tailored success plans to drive Klaviyo adoption, provide strategic and tactical support, escalate issues, recommend products to grow revenue, collaborate cross-functionally, and contribute product feedback and AI-driven workflow improvements.

The Senior Customer Success Manager at Zeta Global will cultivate client relationships, ensuring success and growth through program management, strategic recommendations, and collaboration with various teams.

Manage and nurture relationships with Pharmaceutical and Agency clients, ensuring satisfaction, driving revenue growth, and delivering successful campaigns.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

As a Customer Success Manager, you will work with top customers to understand their needs, advise on customizing the IoT platform, and facilitate success through collaboration with various teams.

Manage a team of Payroll Success Managers to enhance customer experience, drive retention, and support payroll customers. Ensure alignment with cross-functional teams and oversee team performance and process improvements.

Manage Samsara's Enterprise Customer Success team, ensuring customer adoption and satisfaction while defining strategies, coaching staff, and achieving performance goals.