Who We Are:

Sendoso is where you go to build something bigger than yourself. We’re a San Francisco-based Series B company with $54M in venture capital, more than 700+ customers and 15,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 

One of LinkedIn’s Top Startups for 2020, ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. 

About Your Role:

This is a strategic role on the Customer Advocacy team tasked with building out programs and processes pre and post sale that will optimize the sales cycle, customer experience, drive product adoption, customer retention and loyalty.

Who You Are:

• Customer-oriented with a focus on quality! You leave no stone unturned. 
• Planning and coordination of programs across many different teams 
• Excellent interpersonal skills, with the ability to communicate efficiently with customers
• Comfortable with presenting to customers, big and small, both in-person and virtually 
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks. 

Projects You’ll Work On:

• Manage the Advocate Community with weekly posts and engaging content. Helping to create a thriving community by assisting with events, seeding discussion topics, and managing overall engagement.
• Support Sendoso thought leadership by developing strong advocates among the customer base.
• Develop rapport with customers, engaging them and delighting them regularly to create reference relationships. 
• Gather information regarding product release announcements for monthly newsletter, inspiration series. 
• Drive customer retention with insightful educational content that engage customers throughout the advocate journey.
• Demonstrate appreciation for customers with the development and execution of the customer gifting programs. 
• Assist in the case study process by identifying accounts/ customers that are having success with Sendoso while working collaboratively with marketing to help gather and assimilate the content and results from the customer .
• Help celebrate the accomplishments of our customers and partners through an award program showcasing through case studies and blogs. 
• Manage customer references list that align to sales, product growth, and key marketing initiatives. 
• Assist with quarterly Customer Advisory Boards for Product Team.
• Assist with programs to grow reviews on review sites to promote awards in leadership categories. 

Experience:

• 2+ years of Sales/Customer Success/Marketing experience in a SaaS Environment. 
• Must have worked for a SaaS company, ideally in a start-up environment. 
• Experience assisting in the development of programs
• Strong attention to detail with the ability to move fast and be responsive to changing business needs.
• Confident in presenting metrics to an audience 
• Strong writing, presentation creation, and public speaking skills.
• Experience in Marketing or Sales Development is a plus
• Organized self-starter with ability to work independently and in a team environment.
• Familiar with Salesforce 
• Bachelors’ degree from an accredited university.

What You’ll Love:

• We're currently working from home due to Covid-19, and the following don't apply until we're safely back in the office: Vacation Bonuses, Catered Lunch & Breakfast, Team Outings (in person), Dog Friendly Offices, Collaborative Office Space, ClassPass, and Stocked Kitchen
• Comprehensive Medical Plans plans - we've got you covered
• Take-What-You-Need Time Off
• Vacation Bonuses 2X/Year
• 401K Plan
• FSA Plan 
• Volunteer Time Off 
• Birthday Time Off
• Catered Lunch & Breakfasts 
• Team Outings
• Dog-Friendly Offices
• Collaborative Office Space
• ClassPass Membership Program 
• Fully-Stocked Kitchen 

Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.