Based in San Francisco, Aurora Solar is a fast-growing Series A company focused on building a clean energy future for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. We want every solar installation in the world to pass through our software, which has already been used to design millions of solar projects. Named “Top 50 Tech Companies to Watch in 2020” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history. We are poised for hockey stick growth and are looking for A-players to come join the fun.

We are looking for a customer advocate who can help guide our most strategic customer relationships as well as bring our customer voices into Aurora. As a Strategic CSM you will help lead the charge to manage our customer’s growth and outcomes and to guide the broader account team to engage and interact with the customer portfolio. You will help realize Aurora's vision by guiding the world's largest solar companies to perform at greater heights.

We are a diverse team based in San Francisco, passionate about advancing the growth of solar energy. If you are looking for a challenging and fulfilling role, come join us!

What you'll do:

• Build lasting customer relationships and help deliver proven value to customers
• Lead the growth and development of your account portfolio from the lens of the customer and Aurora Solar
• Develop relationships within key stakeholders and operational staff through regular engagements including on-site visits and engagements
• Become an expert in the solar industry and Aurora’s vision for it
• Become a reliable advisor and engage in bringing the voice of our customers back to Aurora
• Conduct quarterly account reviews and executive business briefings with key stakeholders
• Identify growth opportunities and engage the sales team where appropriate
• Ensure customer satisfaction, adoption and referenceability

What we value:

• Bachelor’s degree required
• 5 years experience in Customer Success or a related field
• B2B account management experience in a SaaS environment
• Proven expertise is Enterprise and Strategic customer relationship management
• Passion for SaaS offerings and delivering value to our customers through desired outcomes
• Excellent written and verbal communication
• A passion for sustainability, green tech, and renewable energy

Aurora is committed to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you feel that you do not meet all of the above criteria!

For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.