Business Systems Analyst, PRM/CRM (Salesforce) Systems

| Peninsula

We are looking for an experienced Business Systems Analyst, PRM/CRM (Salesforce) Systems who will engage with business stakeholders (Partner, Sales and/or Service) to understand their systems and user needs, drill into the details to analyze complex processes and translate them into business and functional requirements. You will be responsible for documenting requirements, defining scope and objectives, systems configuration, testing, implementation, continuous improvement and ongoing support. To ensure we provides optimal service, you will be skilled at business processes and methodologies along with a strong analytical and data modeling background. This is a full-time position at RingCentral’s Belmont Campus.

Responsibilities:

  • Interview cross functional teams to elicit business requirements

  • Acts as the liaison between the business units, technology teams and support teams

  • Analyze existing and future state business processes, systems and flows of data

  • Develop and maintain documentation related to developing and modifying business processes and systems

  • Partner with business, internal and external technology teams to define associated system requirements and solutions

  • Excellent negotiation, influencing, collaboration, communication, and presentation skills

  • Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)

  • Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding

  • Propose potential solution options for the business and get buy-in

  • Facilitate test iterations prior to go-live

  • Manage end-to-end (conception to delivery) lifecycle of small/medium sized projects

Business Solutions Design & Delivery:

  • Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders

  • Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction

  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives

  • Oversee the project lifecycle for projects within Sales Systems

  • Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live

  • Ensure training and timely communications in accordance with project timelines

  • Engage other areas of Sales/CRM such as security, reporting, production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met

Show Leadership:

  • Interface and partner with Business Management Teams

  • Ability to think critically, solve problems, make decisions and build trust across the organization

  • Excellent negotiation, influencing, collaboration, communication, and presentation skills, 

  • Build and manage global teams. Guide and coach team members.

  • Effectively ­remove blockers and mitigate project risks maximizing team productivity and ensuring delivery

 

Qualifications: 

  • Strong Salesforce security, business process design, and integrations experience

  • Experience with the full lifecycle of Salesforce Sales Cloud

  • Strong presentation, organization, and communication skills

  • Knowledge of Partner, Sales and Service Processes

  • Experience with project management lifecycle

  • In-depth experience with Leads to Opportunity to Quote processes

  • Independent thinker but willing to drive team consensus

  • Operates with high integrity and transparency

  • Passion for teamwork and collaboration

  • Humility balanced with drive to succeed

  • Ability to deliver high quality results while working in a fast paced environment

 

Minimum Experience: 

  • BS degree in Computer Science or related field and equivalent practical experience

  • 5 years of knowledge and related industry experience in one or more business domains with CRM Systems (Salesforce Certifications Preferred)

  • 3 years of experience implementing, configuring, customizing and integrating Salesforce SaaS software (Eg: Salesforce PRM, Sales Cloud, Marketing Cloud, etc.) 

  • Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships

  • Must be a self-starter, and thrive in a fast paced environment

  • Ability to communicate effectively (written and verbally) with both technical and non-technical parties.

 

Preferred experience:

  • Bachelors in Computer Science, Engineering, or Business Administration

  • Must exhibit strong security and confidentiality practices with systems that handle sensitive data

  • Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP)

  • Ability to deal with ambiguity and thrive in a rapidly changing business environment

  • Ability to learn a new business domain and build subject matter expertise in a short period

  • Excellent oral and written communication skills

  • Project management skills

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, California.

RingCentral is an EEO/AA employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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