Knowledge Management Strategist
About the role
We are looking for an individual with experience driving internal content and knowledge management strategy across an organization. You’ll work closely with cross-functional partners to understand how they work and document to determine their content needs. You’ll help embed content creation into tools and workflows to drive a culture of documentation, playing a key role in improving access to information, decentralizing decision making, and scaling the business.
In this role, you can expect to
- Define Chime’s knowledge management strategy
- Spearhead consolidating existing documentation across teams and disparate sources into one centralized location
- Lead efforts to improve our self-service experience and drive a search first culture
- Institute content guidelines and best practices around the most effective ways to display content to internal stakeholders
- Champion documentation by meeting with cross-functional teams and leaders to understand their pain points and how they work
- Ensure teams have the tools and resources necessary to successfully contribute to a culture of documentation
- Help develop high quality content for internal stakeholders
To thrive in this role, you have
- 3-5+ years of relevant experience in leading content and knowledge management strategy
- Ability to assess existing information and create an intuitive mapping that aligns to priorities
- Successful track record of driving self-service adoption at a technology company
- Strong knowledge of content platforms
- Able to translate large amounts of user information and business requirements into simple, well-designed solutions
- High EQ and ability to drive buy-in, decision making, and action
- Possesses a growth mindset and the ability to learn quickly
- Strong communication - exceptional listener, oral, and written communication
- First-principles problem solver and systems thinker - distills complex problems to their root cause and main drivers and implements a systemic solution
- Resilient and able to work autonomously in the face of ambiguity
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.
What we offer
- 💰 Competitive salary based on experience
- ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
- 📝 Quarterly stipend to spruce up your home office
- 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
- 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.