Senior DevOps Engineer, Telephony/VoIP
What if you could support the solutions that will change the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You’d break new ground. Raise the bar for performance. And do career-defining work.
That’s exactly the kind of environment we’re building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.
The Innovation team is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
Cloud Operations team members ensure RingCentral maintains its most important ability—availability. Customers demand seamless performance 24/7, and you’ll lead the way with innovative solutions that keep users securely connected when and wherever they work.
As a Senior DevOps Engineer, Telephony/VOIP of the Cloud Operations team, you will diagnose, troubleshoot, and resolve system quality issues related to VoIP, Video and telephony platforms and applications built on the RingCentral cloud platform.
Must-Have:
- Diagnose, Troubleshoot, resolve Quality issues related to VoIP, Video and telephony platforms and applications
- Deploy and Maintain complex voice infrastructure components, automated approaches for identifying and fixing voice quality issues
- Participate with Engineering teams on design and architecture of voice/video services, optimizing quality
- Debug Voice quality trends and issue using big data dashboards and other diagnostic tools
- Review network design and configuration and make recommendations to improve functionality, quality and throughput
- Participate in on-call rotations to include nights, weekends, holidays
Qualifications:
- B.S in computer science or equivalent.
- 2+ years of experience with build, deployment, release automation, or orchestration
- 2+ years of experience with supporting enterprise Cloud applications or infrastructure
- 3-5 years of experience in VOIP network technologies
- 3-5 years of experience in Linux System Administration
- Any Linux Certifications are a plus
Nice-to-Have:
- Deep understanding of VoIP/Video over IP technology
- Experience with CI/CD principles, architecture, and operations
- Experience building infrastructure as code using tools such as Chef, Puppet or Ansible
- Experience with DevOps and Agile methodologies
- Strong scripting/programming background is a plus
- TCP/IP, DHCP, DNS, SIP, RTP
- Strong Linux/Unix administration background
- Fast learner with ability to self-teach and dig through documentation
- Good knowledge of VoIP quality measurement models - E–model, PESQM, POLQA
- Good understanding of Key voice quality metrics (Delay, Jitter, packet loss)
- Familiarity with various test tools to test media and voice, video quality
- Passion for debugging difficult Voice quality issues
- Data analytics with open source tools (Kibana/Grafana)
- Excellent verbal and written communication skills
Benefits and Amenities:
Centrally located in Belmont, CA (close to highways 101, 280, and 92)
Comprehensive medical, dental, and vision
Flexible PTO
401K match and ESPP
Complimentary organic breakfast and lunch daily, and fully stocked break rooms
On-site gym with free yoga and boot-camp classes
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.