Finance Systems and Operations Manager

| Peninsula

Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together. We’re the largest and fastest-growing pure-play provider in our space - growing at more than 30% every year, with a market capitalization of over $25 billion!

Our Financial Technology and Operations (FTO) organization drives the transformation of our systems and operations working across Finance, Technology and Business leaders. The scope of the group includes, billing operations, collections operations, all our Financial systems, our Quote-to-Cash systems, M&A integration as well as key company partnerships and Go-to-market activities.

We are looking for a Finance Systems and Operations Manager who will engage with business stakeholders in Finance Operations (Billing and Collections, Revenue, Accounting, Tax and FP&A) to understand business processes and user needs from business systems, drill into the details to analyze complex processes and translate them into business and functional requirements. You will be responsible for documenting detailed business requirements, defining project scope and objectives, systems configuration, testing, implementation, continuous improvement and ongoing support. To ensure we provide optimal service to our business partners, you will have a deep understanding of business processes and methodologies along with a strong analytical and data modeling background. You will also help onboard new Finance Systems Analysts, by guiding and mentoring them. As a Finance Systems and Operations Manager, you will set standards, define best practices and help build a solid foundation for a Business Analysis Center of Excellence.

Business Requirements & Analysis:

  • Work closely with business partners to understand processes, gaps and goals
  • Lead requirements gathering sessions and interview cross functional Subject Matter Experts (SMEs) to elicit business requirements
  • Analyze existing and future state business processes, systems and flows of data to identify opportunities for improvement
  • Create and maintain documentation related to developing and modifying business processes and related systems
  • Partner with business, internal and external technology teams to define associated system requirements and solutions
  • Maintain the relationship between Finance and IT to ensure projects are delivered on time and within budget while maintaining the critical business systems that drive Finance operations
  • Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
  • Act as the liaison between the business units, technology teams and support teams
  • Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
  • Distinguish user requests from the underlying true business needs to align with RingCentral’s overall strategy
  • Mentor and help create best practices for Finance Systems Analysts

Business Solutions Design, Delivery & Support:

  • Be proactive and take initiative to gather information, investigate gaps/issues, identify potential solutions and present to both Business and IT stakeholders
  • Work closely with vendors, implementation partners, architects, developers and business units to ensure technical compatibility and user satisfaction
  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives
  • Oversee lifecycle for various projects within Finance from inception to completion (Billing and Collections, Revenue, Accounting, Tax & FP&A)
  • Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live
  • Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business
  • Lead and perform data management and migration activities
  • Ensure training and timely communications in accordance with project timelines
  • Engage in other areas of Finance such as security, compliance (SOX), reporting and production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met

Qualifications:

  • Bachelor's degree in Computer Science/Engineering, Business Administration, Finance/Accounting or equivalent practical experience
  • 8 - 10 years of knowledge and related industry experience implementing and maintaining one or more SaaS/Cloud financial systems (e.g. NetSuite, Workday, Salesforce, Anaplan, Concur, Tableau)
  • In-depth experience with proven methodology in implementing Financial Systems (ERP, Planning, Treasury, Financial Reporting/BI, Consolidation Tool, Reconciliation Tool, and custom tools)
  • Minimum 3 implementations of Financial ERP Systems for SaaS businesses as Financial Systems Analyst. NetSuite Implementation experience in AR, AP, GL, FA space is preferred, but Oracle Financials, SAP or equivalent ERP implementation experience is adequate
  • Expertise in quote to cash processes and recurring billing eco-systems is a must.
  • Subject matter expertise of quote to cash process, billing & collections, revenue accounting/GAAP including general understanding of new revenue recognition guidance on ASC 606
  • Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
  • Ability to communicate effectively (written and verbally) with both technical and non-technical parties
  • Must exhibit strong security and confidentiality practices with systems that handle sensitive data
  • Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP), Tableau report building and Oracle SQL knowledge is preferred
  • Ability to deal with ambiguity and thrive in a rapidly changing business environment
  • Strong project management skills and experience successfully working cross-functionally
  • Domain experience in SaaS is highly preferred where candidate has worked on implementing financial systems or reporting solutions as a business analyst
  • Can do and open to learn attitude required

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

  • Comprehensive medical, dental, vision, disability, life and pet insurance
  • Flexible PTO
  • 401K match and ESPP
  • Wellness programs including virtual yoga, bootcamp, meditation classes and more
  • Paid parental leave
  • Milk Stork parental account
  • New parent gift box

Say hello to the future of work. And the end of the resume black hole. 

We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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