GM Energy - Assistant Manager, In-Market Home Charging Programs

Employer Provided Salary: 83,800-133,900 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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GM Energy Home Product Delivery team is one of the most important organizations in General Motors. On the Product Delivery team, we are tasked with accelerating EV adoption through education, engagement, charging solutions, & infrastructure across all charging domains, serving multiple cohorts: customers, employees, dealers, and vehicle brands. The team works across the organization to accelerate EV adoption, deliver a superior shopper and owner experience, support the flawless launch of EVs, and develop new lines of business for GM.
The team values a strong sense of collaboration, diversity of thought and willingness to speak up for what is best for our customers, communities and company.
Reporting to the Manager, Home Product Delivery, the Assistant Manager, In-Market Home Charging Programs is responsible for developing and executing home charging programs for unidirectional and bidirectional/grid-tied products and services in conjunction with out vehicle brand teams and GM Energy partners.

  • Manage cross-functional relationships (Brand, Dealer/Field Team, Legal, Finance, Go-to-Market, Engineering, and Sales)
  • Develop customer experience and negotiate with external supplier (ie. Utilities, Grid Operators, Qmerit, EVgo and other potential partners/suppliers)
  • Define requirements for educational assets (training plans, Field Team assets, consult on customer case escalation training for EV Concierge and Customer Success teams)
  • Educational presentations (to audience of all backgrounds)
  • Create business plans & obtain leadership approval
  • Define IT requirements for maintenance and enhancements (if applicable)
  • Facilitate legal-approval process
  • Manage execution of programs and track overall program health

Organizational excellence

  • Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company
  • Embrace data-driven & customer insights to inform plans, launches, and iterations
  • Establish a strong, effective, & empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high Dealer, customer, stakeholder enthusiasm
  • Ensure a culture of performance: establish bold targets, key performance indicators, and proactively employ countermeasures based on performance of programs vs objectives
  • Develop and present GM internal leadership updates with pre-reads and compelling storytelling
  • Launch with excellence, celebrate success, learn from failure
  • Champion brand & country integration (Chevrolet, Cadillac, Buick-GMC) and ensure program status through effective communications
  • Meaningfully champion diversity, equity, and inclusion

Additional Description
Key Qualifications

  • Industry experience in renewable energy programs/Utilities/Solar/Home Energy Management/Transportation Electrification/Residential Charging Installation
  • 5 years professional experience in two or more of the following areas: Field Team (Dealer experience), CCA, DRE (managing relationships with suppliers), Business Planner, Product Owner/Program Manager/Project Manager or Customer Operations Specialist
  • Experience and/or interest in Charging/Home Installation/EV lifestyle
  • Conversant in EVs and charging with a willingness to become a subject matter expert
  • Paragon of GM cultural behaviors
  • Key traits: curiosity, insight, determination, engagement
  • Proactive communication skills and maintenance of communication materials
  • Key competencies:
    • customer focus
    • collaboration & influencing
    • learning agility
    • persistence
    • project & resource management
    • quality orientation
    • results orientation
    • stakeholder orientation

This role is based remotely, but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren, Pontiac, Milford or Mountain View, you are expected to report to that location three times a week, at minimum.

  • The expected base compensation for this role is $83,800 - $133,900 USD Annually.
  • Actual base compensation within the identified range will vary based on factors relevant to the position.

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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Palo Alto, CA 94306

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