Customer Success Intern

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Position Overview:

The Customer Success Intern (reporting to the Senior Director, Customer Success) will work on analyzing net promoter score data in order to determine overall themes and trends and identify areas for improvement.  This position is available starting mid-August and will last 12 weeks.  Must be available to work at least 20 hours per week.

*This position will be based remotely, East-Coast preferred.

Responsibilities:

  • Analyze data from our net promoter score survey in order to determine overall themes and trends and identify areas for improvement.
  • Package the feedback in presentation format to be shared with the leadership team.
  • Organize and document the feedback to ensure owners are identified for all action items.
  • Work on other projects as assigned.

Qualifications:

Experience:

  • College level student enrolled in Business Administration or related degree program
  • Experience with Microsoft Excel and PowerPoint is required
  • Experience with Salesforce, a plus

Required Skills:

  • Excellent organizational and time management skills with an ability to analyze large volumes of client survey feedback in an efficient and effective manner
  • Strong attention to detail and an ability to determine data trends
  • Good communication skills
  • Attentive listening skills
  • Ability to work virtually/off-site
endpoint is an equal opportunities employer AA/M/F/Veteran/Disability.  
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks

Location

Our SF office is located in the North Beach neighborhood in SF. The office is accessible by Muni or by shuttle, from the Montgomery BART station.

An Insider's view of endpoint Clinical

What are some social events your company does?

Along with quarterly massages, we got to enjoy each others' company, while learning about different cultural events such as Hanukkah and Lunar New Year through shared experiences and delicious foods. Since then, our teams have worked hard to encourage mental health and wellness, as well as physical health and wellness during quarantine.

Janice

Project Manager

How do you collaborate with other teams in the company?

Part of my job as Desktop Support is to communicate with our employees frequently. We use several different methods to accomplish this. We utilize a ticketing system, MS Teams, and Go To Assist for the communications with both our office-based or remote employees. The tools we use make it easy to troubleshoot & resolve technical issues.

Jeff

Desktop Support Technician

What are endpoint Clinical Perks + Benefits

endpoint Clinical Benefits Overview

endpoint offers a few different benefit plan options for our employees to choose from. We also have a generous PTO offering, starting at 20 days per year. We are pleased to offer a 401k plan (with matching) as well as a 529 Plan!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Shuffle Board, Video Games, Darts.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees Paid on-site garage parking, A parking subsidy.
Professional Development Benefits
Promote from within
Online course subscriptions available
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