Manager, Compliance & Risk

| Remote
Employer Provided Salary: 70,000-85,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Job Description
As the Manager, Compliance & Risk you will lead a team of individuals who complete monitoring activities focused on compliance and operational risks to support risk mitigation and process / control improvements. Leading the Monitoring and Insights team, the manager will play an active role in and oversee enhancements to the overall program. The ideal candidate is a problem solver, capable of leading initiatives in a highly collaborative environment. This high visibility role supports efforts across the enterprise, and partners with business leaders, product managers, and data analysts to complete tasks. Projects, at times will be complicated and require collaboration and critical thinking. They will also use data to guide analysis and conclusions. The candidate should possess excellent written and verbal communication skills and have the ability to understand business requirements and develop recommendations.
What you'll do:

  • Strong interpersonal, communication and influencing skills
  • Able to communicate effectively, collaborate with others, solve problems creatively and demonstrate high integrity
  • Solid analytical and critical thinking skills, with ability to identify root causes
  • Collaborative, ability to influence, negotiate and solve problems with business partners and expert teams across the organizational lines
  • Strong project management skills, with a proven ability to coordinate across departments and function


Qualifications
What you'll bring:

  • Bachelor's degree preferred
  • 7-10 years financial services compliance, risk management or audit experience
  • 3+ years of experience leading and/or as a key contributor in transactional testing focused reviews
  • 5+ years of experience using omni-channel contact center solutions to support risk management, including through rules based analytics (experience with Genesys, Cresta, Call Miner, etc. is a plus)
  • 3+ years of technical experience and skills utilizing software based solutions to transform data for analysis (experience using Power BI, Python, Tableau, or similar coding solutions is a plus)
  • Demonstrated ability to oversee and analyze data sets, identify themes and trends and execute root cause analysis
  • Demonstrated ability to oversee and as needed, build and design monitoring activities and insights projects that drive deeper understanding into operations
  • Prior experience driving programmatic changes in areas of responsibility
  • Ability to thrive in a fast-paced, matrixed work environment
  • Attention to detail; ability to produce quality work products free of mistakes and discrepancies. Ability to review work products produced by others and provide relevant feedback.
  • Self-starter, willing to take action without being asked; ability to plan ahead and manage time well
  • 5+ years of experience working with applicable financial services laws, rules, and regulations, relating them to products and services, and the ability to identify potential gaps or deficiencies related to the regulatory requirements, assess the level of risk and propose solutions to close said gaps
  • Experience in a leadership capacity, preferably in a high-volume call center
  • Intermediate computer skills, specifically with Microsoft Office and Google products


PREFERRED QUALIFICATIONS:

  • CRCM
  • Significant experience with contact center solutions.


Achieve well-being with:

  • Hybrid and remote work opportunities
  • 401 (k) with employer match
  • Medical, dental, and vision with HSA and FSA options
  • Competitive vacation and sick time off, as well as dedicated volunteer days
  • Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
  • Up to $5,250 paid back to you on eligible education expenses
  • Pet care discounts for your furry family members
  • Financial support in times of hardship with our Achieve Care Fund
  • A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups


Work from home/hybrid:
We are proudly offering hybrid options in the Phoenix, AZ metro market. In other locations throughout the country, we offer work from home in the following states: OR, WA, NV, UT, TX, FL, NY, NC, IL, MN, VA
Salary Range: $70,000 to $85,000 annually + bonus + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors.
Additional Information
Company Description
Meet AchieveAchieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Enjoy our remote/hybrid opportunities or visit our San Mateo office that’s minutes away from any part of The Bay. The up and coming area is growing with exciting amenities and restaurants to explore and recharge.

An Insider's view of Achieve

How would you describe the company’s work-life balance?

It's important to be available when the team needs you to get the job done—that's what matters most. People have lives and responsibilities outside of work that matter to them. We work together as a team to connect in various ways and balance things out.

Andy

Senior Director Product Management

What projects are you most excited about?

We’ve recently been working on migrating our Angular applications to React. In this transition, we’ve had a lot of opportunities to learn about tools like Storybook for documenting components, NextJS for creating a more performant application, or how to build npm packages for sharing our components across applications.

Carrie

Software Engineer, Front End

What makes someone successful on your team?

If you are not curious. If you are not innovative. If you don't have a quick mind and cannot solve the problems, this is not the place for you. We are building the best tech–something you can be proud of. My team is developing something that didn't exist before and you own what you do.

Roman

Principal Engineer

What is your vision for the company?

40-50% of Americans are forgotten by financial services. They are scraping by – don't have the money for investment firms nor the desperation for payday loans. We are building better solutions, driven by technology to move these forgotten families forward.

Jeff

Managing Partner

What's something quirky about your company?

Freedom Financial is the biggest company that many have never heard of, but it is a proven business with tremendous potential. There is excellent opportunity here with a stable, healthy company that is having a lot of impact.

Shira

VP Product and Consumer Experience

What are Achieve Perks + Benefits

Achieve Benefits Overview

Achieve is committed to continually evolving our benefits and perks. We annually solicit feedback from the Achieve Family and consistently improve our offerings. In 2020 we enhanced our employee assistance program by adding Ginger, an emotional support app.

Culture
Volunteer in local community
In addition to our monetary support to local charities, members of the Freedom Family receive two days of paid time to volunteer at the charity of their choice.
Partners with nonprofits
Habitat For Humanity, Feed My Starving Children, Junior Achievement, Peninsula Family YMCA and many others.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mandatory training courses are provided throughout the year.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Freedom Financial employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 50% of annual salary up to $5000 monthly maximum payout. There is a buy-up option which provides 60% of base monthly pay up to $10,000 per month.
Dental insurance
Our dental plan covers 100% of preventative care expenses, 80% of basic services and 50% of major services. We also offer 50% coverage of orthodontia up to $1,500.
Vision insurance
The vision benefits plan requires a $5 copay for annual eye exams with $150 allowance for glasses and contact lenses.
Health insurance
We have a variety of medical plans to choose from Aetna and Kaiser.
Life insurance
Life insurance is equal to 1 times an employee's annual salary up to $300,000.
Pet insurance
Our pet insurance policy covers up to 20%-50% of out of pocket expenses.
Wellness programs
On-site gym available to all employees including access to Peloton bikes.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Freedom Financial Network provides employees with a 401(k) matching plan managed by ADP. We match 50% of contributions up to $5,000 per year..
Performance bonus
Most positions qualify for a quarterly bonus. Staff joining mid-quarter will be eligible for a prorated bonus.
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Generous PTO
We offer a generous PTO programs to all teammates. Director roles and above qualify for unlimited PTO.
Paid volunteer time
Our employees receive 2 days per year of paid volunteer time.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Available via WageWorkx.
Some meals provided
Monthly catered lunch provided.
Onsite office parking
We offer employees free on-site parking and free electric car charging stations.
Relocation assistance
Relocation assistance is provided on a case by case basis for qualifying roles.
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Lunch and learns
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Your total well-being requires more than just health insurance. Our comprehensive benefits give you everything you need to bring your best self every day. Whether that’s mind and body support, flexible remote and hybrid work, or saving for your future, we’re committed to caring for the whole person.

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