YOUR PROFILE

Responsibilities

• You will lead through change and own internal communications, elevating the employee experience across time zones and cultures
• You’ll lead communication strategies and unique event experiences based on what our employees need to know in order to understand, buy in, and take action
• Change management is at the forefront
• You’ll drive meaningful internal communications in support of our Sales and CS teams
• You’ll coordinate and cascade the right message to the right audience at the right time
• Most importantly, you’ll inspire our teams to achieve incredible results
• As a thought leader, you’ll holistically look at big-picture comms and the implications of change as you build and implement strategy
• Weave the narrative to tie results, goals, and KPIs together to rally the team behind our shared vision
• Organize and prep for all-hands, team meetings, offsites, and events
• Develop and manage global programs and strategies with each market in mind
• Work closely with cross-functional partners as you collaborate to co-create messaging
• Ensure programs are properly scoped and resourced, and working team members are engaged, informed, and accountable to key responsibilities
• Manage timing of content delivery as competing priorities arise
• Identify opportunities for improvement and see around corners as we continue to invest in and evolve our Sales and CS GTM strategy
• Be a force of positivity; build and communicate culture to foster employee belonging

Qualifications

• You are an extraordinary storyteller who can rally employees around our product, customers, and our mission; a savvy strategist who can navigate complex structures and rapid change with ease; and a thoughtful, empathetic leader and colleague who isn’t afraid to jump in and support the team’s success
• Bachelor’s degree and 7 years of related hands-on experience in sales operations, customer success, or related field (or equivalent)
• An authentic voice; legendary written and verbal communication skills
• Strong Excel skills to manage and analyze information for multiple employee groups
• A ferocious appetite for growth, change, and evolution
• You embrace ambiguity and enjoy finding order and simplifying process
• Comfortable working in a fast-paced, dynamic, team environment
• Highest degree of integrity and confidentiality
• You’re organized and realistic when managing your time

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