Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What You’ll Do:

As the Manager of Employee Communications & Engagement for Diversity, Inclusion and Belonging (DIBs), you will help create and execute communications for ServiceNow employees worldwide that build community and inspire strong connections. You will partner with our DIBs team within the company’s Global Talent organization to bring to life our goal of ensuring that making the world of work, work better for people starts with our own employee experiences—and create key moments that embrace diversity and inspire a sense of belonging. As part of the Talent Marketing and Employee Communications team, you’ll deliver compelling communications and experiences that lead to measurable employee engagement and leadership success—all aligned to ServiceNow’s purpose, priorities and culture. 

In this newly created role, you will partner with our DIBs leadership team and our Belonging Group (Employee Resource Group) co-chairs from around the world to foster inspiring, effective and aligned communications that share the function’s initiatives to improve and showcase the commitment to the culture of diversity, inclusion and belonging for all global employees. You’ll advise on overall messaging and narrative, channel strategy and best practices to drive global consistency for all things DIBs. In a nutshell, you’ll support the holistic ServiceNow employee experience by creating compelling content that tell the story of why Diversity, Inclusion, and Belonging matters at ServiceNow and help put the work into practice.

How You’ll Do It:

• Lead strategic, integrated communications plans for employees for large-scale, global DIBs initiatives including (but not limited to) the annual company Diversity Report, key cultural moments, learning events, program updates, and more.
• Develop and maintain a strong partnership with our Belonging Group (ERG) co-chairs to align on key cultural moments, gather valuable input on global initiatives and maintain a global view of planned activities to ensure consistency and coordination.
• Lead global strategy for global cultural moments aligned to company purpose, culture, values and priorities around DIBs. This includes a cross-functional strategy across key departments including DIBs, Belonging Groups, Workplace Services, external social, Global Impact, and Talent Brand.
• Through strong partnership, establish a gold standard for global DIBs leads to execute creative and engaging companywide events (including DIBs Leadership Summits) and thought leadership/storytelling that bring our commitment to DIBS and our purpose, priorities and culture to life.
• Partner with the team to develop and implement strategies for keeping global employees informed, excited, and engaged in our DIBs initiatives, such as rolling out our inclusive language gudie across the business and more. This includes developing and training regional leaders and community/site leaders on communications best practices for day-to-day DIBs actions and local community topics.
• Put change management best practices to work as we shift from transactional to transformational DIBs work, folded into the rhythm of the business globally.
• Everything we do is based on audience sentiment and metrics. You’ll use this data to create authentic and engaging content, moderate internal social channels and advise business partners on content performance, channel strategy and stakeholder communications preferences, leveraging ServiceNow best practices and standards.
• Assist in developing and implementing an integrated global DIBs communications framework tied to measurable business outcomes to ensure delivery of important news and updates with a distinct, consistent voice.
• Support employee communications and engagement plans for the greater employee communications team, as needed.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in English, journalism, communications, organizational change, or related field.
• A significant understanding of the current landscape of social and racial justice work as well as understanding of historical and social contexts generating current movements.
• Preferred experience with Diversity & Inclusion programs at a mid- or –large-size global organization.
• 8-10 years proven success guiding strategy and execution of global, digitally-driven employee communications, including managing large-scale organizational change initiatives.
• Creative, visual storytelling with an eye for detail and a great sense of humor.
• Strong project management and stakeholder management skills.
• Resourceful, motivated and able to independently prioritize shifting workloads in a high-growth, ever-changing environment.
• Excellent written and verbal communications skills—with the ability to develop impactful communications that result in successful organizational change and employee action/pride.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.