Business Systems Analyst, IT at RingCentral
What if you could support the solutions that will change the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You’d break new ground. Raise the bar for performance. And do career-defining work.
That’s exactly the kind of environment we’re building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies, and customers together.
As a member of the RingCentral IT team, you’ll work across every department in the company to develop and deploy innovations that power productivity, deliver insights, and improve the flow of company data. It’s a team built to thrive on change—and a perfect place to build a career with lasting impact.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity, and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
We are looking for an experienced Business Systems Analyst, IT Systems who will engage with business stakeholders (Sales, Service, and/or Marketing) to understand their systems and user needs, drill into the details to analyze complex processes, and translate them into business and functional requirements and solutions. He/She will be responsible for documenting requirements, defining scope and objectives, designing solutions, testing, continuous improvement, and ongoing support. To ensure we provide optimal service, he/she will be skilled at business processes and methodologies along with a strong analytical and data modeling background. This is a full-time position at RingCentral’s Belmont Campus.
Interview cross functional teams to elicit business requirements
Acts as the liaison between the business units, technology teams, and support teams
Analyze existing and future state business processes, solution designs, and flows of data
Develop and maintain documentation related to developing and modifying business processes and systems
Partner with business, internal and external technology teams to define associated system requirements and solutions
Excellent negotiation, influencing, collaboration, communication, and presentation skills
Participate in systems implementation projects (requirements documentation, solution designs, test documentation/execution, issue identification, and resolution)
Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
Facilitate test iterations prior to go-live
Business Solutions Design & Delivery:
Proactive and takes initiative to gather information, investigate gaps issues, identify potential solutions, and presents to both Business and IT stakeholders
Work closely with Vendors, Implementation Partners, Architects, Developers, and Business Units to ensure technical compatibility and user satisfaction
Facilitate review sessions with functional owners, subject matter experts, and end-user representatives
Oversee the project lifecycle for projects within Sales Systems
Work with various teams to develop project milestones and timelines for development, UAT, production validation, and go live
Run governance councils for CRM platform
Ensure training and timely communications in accordance with project timelines
Engage other areas of Sales/CRM such as security, reporting, production and participate in change management support to ensure projects are addressed from end to end and the needs, interests, and success criteria of the business are met
Interface and partner with Business Management Teams
Ability to think critically, solve problems, make decisions and build trust across the organization
Excellent negotiation, influencing, collaboration, communication, and presentation skills,
Build and manage global teams. Guide and coach team members.
Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery
Strong Salesforce security, business process design, and integrations experience
Experience with the full QTC lifecycle
Strong presentation, organization, and communication skills
Knowledge of Sales, Support, and Marketing Processes
In-depth experience with Leads to Opportunity to Quote processes
Independent thinker but willing to drive team consensus
Operates with high integrity and transparency
Passion for teamwork and collaboration
Humility balanced with drive to succeed
Ability to deliver high quality results while working in a fast paced environment
Bachelor's degree in Computer Science, Computer Engineering, Information Systems or related field and equivalent practical experience
5 years of knowledge and related industry experience in one or more business domains with CRM Systems (Salesforce Preferred)
3 years of experience implementing, configuring, customizing, and integrating Salesforce SaaS software (Eg: Salesforce Sales Cloud, Marketing Cloud, etc.)
Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships
Must be a self-starter, and thrive in a fast paced environment
Ability to communicate effectively (written and verbally) with both technical and non-technical parties.
Bachelor's degree in Computer Science, Engineering, or Business Administration
Must exhibit strong security and confidentiality practices with systems that handle sensitive data
Ability to deal with ambiguity and thrive in a rapidly changing business environment
Ability to learn a new business domain and build subject matter expertise in a short period
Excellent oral and written communication skills
Project management skills
Benefits and Amenities:
Centrally located in Belmont, CA (close to highways 101, 280, and 92)
Comprehensive medical, dental, and vision
401K match and ESPP
Complimentary organic breakfast and lunch daily, and fully stocked break rooms
On-site gym with free yoga and boot-camp classes
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center, and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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