About BigPanda:

BigPanda’s Autonomous Operations platform enables enterprises to reduce cost, downtime, and risk by using Machine Learning to automate and streamline IT Operations. BigPanda transforms IT noise into actionable insights, with an incident management platform that helps IT Professionals in large organizations reduce alerts, solve problems faster, and improve service performance. Enterprises like United, Tivo, Workday, Intel, Autodesk, and many others rely on us to avoid disruptive and costly outages. Join a world-class team that is pioneering an emerging space with backing from top tier venture capital like Sequoia Capital, Insight Partners, Battery Ventures, and TPG Growth.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, competitive comp, and all the best perks, but more importantly, we offer a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

The Role:

BigPanda is seeking a Customer Enablement Specialist to join a high-impact, high-performing team. As a Customer Enablement Specialist, you will have the exciting opportunity to be part of a growing team whose goal is to make it a seamless experience for customers to work with BigPanda.  This role works closely with Customer Success, Product Marketing  to ensure strategic alignment across functions and will report to the Senior Director of Enablement. The successful candidate will be a highly organized professional who has experience defining and running similar initiatives. In this role you will develop and manage customer relationships through cross collaboration with the Customer Success team  in order to prove and increase value in BigPanda solutions.

Responsibilities:

• Increase Customer adoption by leveraging content/course work
• Identify ways to optimize Self Service model for the customer
• Improve and optimize Knowledge base FAQ content for customer use
• Work cross-functionally with other members of the Customer Success and Marketing  to align on strategies and execute on deliverables
• Manage Sales Enablement tools and processes for third-party tools - Skilljar 
• Develop and track appropriate KPIs for both Training and Support, ensure teams are aligned and tracking results
• Improve and track training completion rates 

Requirements:

• 3+ years of professional experience working in enablement or Learning and Development
• Proven experience in crafting and successfully delivering training programs
• Ability to work with a diverse range of people in a fast-paced environment
• Ability to manage work and problem solve autonomously
• Experience with learning and content management and development tools
• Working knowledge and history of training techniques and best practices for onboarding or adopting new technologies
• Content creation experience building and or/editing assets and materials 
• Experience in Enablement of SaaS platforms
• IT Ops Background - major plus

Perks/Benefits:

Work with a collaborative team and enjoy a highly driven culture that is committed to personal and professional development! Other company perks include:

• Medical, Dental, and Vision coverage and 401k
• Generous PTO & 11 Company Holidays
• Life Insurance & Disability Coverage
• Flexible Spending Account
• Pre-tax commuter benefits