About Rippling

Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system. 

In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work. 

Rippling is HQ in San Francisco and has raised $60M in Series A funding from top-tier investors, including Kleiner Perkins, Initialized, DFJ, and Y Combinator. 

About the Role

Rippling's Customer Success and Implementation team's genuinely believe that we can change the way small businesses manage HR & IT programs. Through training and one-on-one advising, we're showing customers how to streamline all their processes. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to customer experience. 

You Will

• Support Rippling's customers in resolving technical integration issues related to third-party partner applications, such as Dropbox, Slack, or DocuSign
• Support customers that purchase or lease hardware from Rippling in their use of our bundled MDM services
• Work directly with customers to resolve their HR and IT issues
• Be an expert technically of our product
• Actively identify areas where we can better serve our existing customer base through automation or added features
• Become a product expert - you'll be a go to resource for both customers and coworkers by your 90th day at Rippling
• Think like a customer - work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience

Requirements

• Understanding of SSO, SAML, networking and APIs
• Comfort working at the command line in Linux to run scripts and queries in the course of your work
• General technical troubleshooting acumen, with experience working remotely with the customer to resolve issues
• Stellar written and verbal communication skills
• Interest in actively working with product and engineering teams 
• Excellent at time management and prioritizing tasks
• Passion for training both customers and internal teams
• Bonus points for experience with payroll, health insurance, or IT 

Rippling is an equal opportunity employer.