Come join the fastest growing ediscovery software company in Silicon Valley. As a Customer Support Specialist, you will greatly impact the day-to-day experience of our clients. You will work across many functions including Customer Support, Customer Success, Engineering and Data Operations to drive an industry changing experience for our clients.

As a key member of the Customer Support team, you will be the first line of contact for our customers, ensuring that all clients are successful and delighted by their Everlaw experience. You will be responsible for answering client questions, teaching product functionality, and troubleshooting technical issues via phone, in-product messaging and email. You will become a subject matter expert on the inner workings of the Everlaw platform while working with law firms, corporate law and government agencies. You will also collaborate with our development team to help in the identification, triage, and understanding of client product needs.

At Everlaw, we see ourselves as a unified truth-finding machine, finding meaning in our work by helping clients illuminate truth and promote justice. We value all employees as contributing members even from the first day on the job. We work together to maintain and evolve a responsive company culture that values fair process, innovation, creativity, and integrity. We are committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. We are thrilled to be a company considered a thought leader in the ediscovery industry, but are even more proud of the awards we have won as a top Bay Area employer.

We are seeking a highly-motivated individual that lives our company values of mutual respect, egoless communication, a drive to set a higher bar a relentless focus on the client experience! If this role sounds like a good fit, we’d love to hear from you! Think you are missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. 

This is a full-time on-site position located in Oakland, California. This position requires working alternative hours including Tuesday through Saturday 2:00pm-11:00pm PST or Sunday through Thursday 6:00am-3:00pm PST.

Qualifications

• You have a deep desire to assist and help others.
• You have exceptional oral and written communication skills that show enthusiasm, energy, and poise.
• You are incredibly organized, process-driven, and capable of handling multiple responsibilities at the same time.
• You value collaboration and work well in a team environment. You love technology and value constantly learning new workflows. 
• You are a quick, eager, and proactive learner.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions. 

Pluses

• You have experience in customer support, ideally in software. 
• You are familiar with the legal and ediscovery industries.

Benefits

• Competitive salary 
• Substantial equity 
• 401k with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and sick leave
• Seventeen paid vacation days plus ten bankable federal holidays 
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance

Perks

• Work in Downtown Oakland, just steps from the BART line and dozens of restaurants
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Bond over team lunches and out-of-the-box events 
• Voted one of "San Francisco Bay Area's Best and Brightest Companies" and one of "Inc Magazine's Best Workplaces"
• #LI-KV1

About Everlaw

We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today. 

If you’re looking for an open, democratic company culture that values passion, integrity, and a desire to learn, we want to hear from you.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for preferred pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.