Director, Client Success at Hinge Health

| San Francisco
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Hinge Health is pioneering the world's most patient-centered digital hospital, starting with musculoskeletal health. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.
4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 200+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices
We’re looking for an entrepreneurial individual to join our Commercial Team to manage client relationships and implementations. The ideal candidate possesses customer success experience (in the healthcare space), through we’re most interested in someone who is preternaturally curious, ambitious, and excited to be an early member of a growing team. You should be comfortable both leading projects autonomously and partnering with multiple teams, such as Product, Sales, and Marketing.
We’re firm believers in letting you own your role and of continuous learning. To that end, we have a regular book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more.
If this role appeals to you, and you hit most of the requirements below, we'd love to chat.

OUTCOMES

  • Manage client relationships from signature through renewal, escalating issues when they arise and resolving them in a timely fashion
  • Project-managing and monitor the implementation process, delivering best-in-class customer service and meeting every milestone
  • Help define account management and implementation best practices, creating an efficient and repeatable model
  • Interface with client health plans and ecosystem partners to define and execute integrations
  • Aggregate customer insights and report back to clients
  • Contribute to product roadmap by feeding back the customer's voice, empathetic listening to them and translating their needs internally
  • Collaborate with every aspect of the company, particularly the sales, marketing, design, and coaching teams

REQUIREMENTS

  • Bachelor’s degree and 5 years work experience.
  • Background in enterprise customer success / account management / implementations.
  • Excellent project management, organization, and communication (both verbal and written) skills.
  • Analytical skills & experience (e.g. consulting): ability to use data to drive internal decisions, and create a story for the client
  • Comfortable working with the ambiguity of a fast-paced startup - ability to innovate, and solve problems creatively.
  • Desire to learn, grow, develop, and eventually mentor future team members
  • Have a sense of humor and like to have fun. We work hard, but we laugh a lot too.
  • Based in San Francisco, CA or willing to relocate

BONUS POINTS

  • Growth / B2C marketing experience
  • Subject matter expertise in healthcare, employee health benefits, chronic disease management, digital health
  • Startup experience

WHAT YOU’LL LOVE ABOUT US

  • Competitive compensation with meaningful stock options
  • Medical, dental, vision
  • 401K match 
  • 3 months paid parental leave
  • Daily lunch
  • Professional Development budget 
  • Monthly wellness benefit
  • Noise-cancelling headphones 
  • Work from home policy
  • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.
Hinge Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Location

465 California Ave, San Francisco, CA 94104

What are Hinge Health Perks + Benefits

Hinge Health Benefits Overview

Hinge Health is committed to making healthcare affordable and accessible to everyone. Their healthcare benefits include low or no monthly payment options, a generous mental wellness stipend, and a fitness allowance. Other perks include a professional development stipend, commuter benefits, lunch daily, WFH policy, noise-canceling headphone allowance, and a dog-friendly office!

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Happy Hours
Happy hours are hosted Once per week.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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