Dispatch Operations Analyst at Alto Pharmacy

| San Francisco
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About Alto

We’re building a new kind of pharmacy to cure one of our healthcare system’s most startling ills: over 50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 600 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver.

About the Role

As a Dispatch Operations Analyst, you are passionate about delivery operations and doing whatever it takes to ensure medications are delivered on-time to our patients. You thrive in fast-paced work environments and have developed ways of dealing with stressful situations. You continuously experiment and iterate to improve our processes focusing on performance improvement. You are tech savvy and can switch between desktop applications, mobile apps, and phone calls with ease. You are comfortable communicating with our patients on the phone and are eager to support a growing team of car and bike couriers making hundreds of deliveries in the Bay Area on a daily basis.


Accelerate your career as you:
  • Dispatch courier routes for established delivery windows: ensure on-time deliveries for our patients, taking overall distance traveled, traffic patterns, and high-priority deliveries into consideration when making routes. 
  • City Management: Complete ownership of 1+ cities and serve as a primary point of contact for 50+ couriers for all questions regarding routing, making deliveries, and troubleshooting technical issues with our apps
  • Process Improvement: Evaluate, plan and implement improvements in business processes and practices with the support of the manager
  • Data Analysis: Analyze data and implement changes to drive our key metrics
  • Training: Own driver training for your city and ensure a smooth on-boarding process for new couriers

A bit about you:

Minimum Qualifications:

  • Have 3+ years experience as an Operations Coordinator, a Dispatcher or are familiar with delivery operations
  • Thrive in a fast-paced environment where you own your role from start to finish, and make decisions quickly and independently
  • Are enthusiastic about building a positive culture in a dynamic team
  • Have outstanding multitasking abilities, sound judgment and critical thinking skills
  • Are an expert oral and written communicator
  • Believe in Alto’s mission and our company values

Preferred Qualifications: 

  • Experience with OnFleet (Last Mile Delivery Software)
  • Experience with last-mile delivery logistics
  • Experience with Lean Six Sigma 

Want to learn more about Alto? Check out our blog here: https://blog.alto.com

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases

Location

Easy access to Hwy 80, nearby parking, and secure bike storage. Within blocks or many coffee shops, restaurants, and even a Whole Foods.

An Insider's view of Alto Pharmacy

What projects are you most excited about?

I am excited about empowering our data scientists to perform both ad-hoc and repeatable analysis using our Snowflake data warehouse (loaded via dbt + Airflow). Our business users are leveraging the same reliable data sources to gain insights via Looker. Most rewarding: we are actively using data in our mission to fulfill medicine’s true purpose.

Doug

Software Engineer, Data Engineering

How does the company support your career growth?

Alto enables me to work on projects I find interesting and technically engaging. I’ve been able to work on a variety of projects ranging from integrating our pharmacy management software with external EHR systems to setting up a modern data infrastructure from scratch.

Le Qi

Software Engineer, Data Engineering

What is your vision for the company?

It’s really easy to assume that Alto Pharmacy just delivers medications, but it goes beyond this when you have patients who are bed bound or who don’t know how to navigate the medical field by themselves. We support you in navigating this tricky realm, we ensure that adherence is more feasible, and the healthcare experience is transparent.

Gloria

Patient Care Lead

What are Alto Pharmacy Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Professional Development Benefits
Diversity Program
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