Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We are looking for a seasoned Global Mobility Manager who will adopt a strategic approach to managing the US Immigration and Mobility process at ServiceNow. This person will collaborate with the recruiting team, HR business partners, payroll, finance, hiring managers and employees to provide context, consultation, and guidance around the complexity of Immigration and Global Mobility practices and issues. The position will be a member of the Global Mobility team within the Total Rewards Organization and will play a significant role in supporting the US Immigration program, managing outside counsel in an outsourced engagement model and driving the internal/external Mobility process.

This position reports to: Senior Manager, Global Mobility and Immigration

hat you get to do in this role:

• Partner with the Sr. Manager of Global Mobility to design and facilitate ServiceNow’s US Immigration strategy and program to provide an amazing end to end employee experience and service delivery
• Leverage your vendor management expertise to lead RFP efforts, prepare/update Immigration SOW as needed to align to change in business requirements, represent Global Mobility in negotiating contracts, and creating/managing performance metrics for the vendor
• Manage the vendor relationship in order to mitigate potential risks before they occur and/or address SLA issues with a suggested plan of action
• Manage and coordinate the day-to-day operations and activities with the US Immigration vendor to ensure compliance, cost effectiveness and optimal service levels to ServiceNow foreign national population
• Provide stellar consultative support prior to and during domestic and cross border transfers, including cost analysis, preparation of letters of understanding, and vendor initiation and coordination
• Ensure foreign nationals are well informed by vendor regarding all stages of their immigrant status including timely documentation, strategy, and case progression
• Use your technical creativity and out of the box thinking to help build a seamless initiation and global mobility inquiry process
• Demonstrate your leadership & communication skills in facilitating meetings with multiple internal and external partners/stakeholders and writing clearly and contextually with appropriate content
• Advise the transferee and stakeholders on policy and process changes as appropriate. 
• Utilize your project management expertise to plan, initiate, execute and monitor all immigration vendor related projects.
• Serve as ServiceNow signatory for US Immigration petitions
• Support and contribute to the development and continuous improvement of the Global Mobility program by building strong relationships and collaboration with internal stakeholders to develop, govern and maintain Global Mobility programs and processes

Qualifications

What you need to be successful:

• You have 5+ years of U.S. Immigration consulting experience (F1, H1B, L1, TN) and the entire Green Card process to include in-depth expertise administering corporate immigration programs
• You have 5+ years of vendor management experience to include RFPs, supplier selection, preparing SOWs and developing/managing performance metrics.
• You have a thorough understanding of US domestic and International transfers
• You’re a self-starter, creative thinker with analytical skills and have the ability to recommend solutions to complex issues 
• Have a strong passion and ability to work with and learn from individuals from other countries, cultures and disciplines
• Excellent computer skills are essential (Word, Excel, PowerPoint, Web-based research)
• Business work stream mapping and process optimization skills
• Must possess a collaborative, flexible, positive, confident and can-do attitude
• Very strong technical aptitude and experience with applicant tracking systems, Workday and ServiceNow workflow technology preferred but not required

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.