IT Desktop Systems Specialist

| Peninsula

Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

We are looking for a Desktop Systems Specialist to provide an outstanding, high quality, professional, and technical leadership within the company for our Belmont, CA location. The main responsibility is to provide recommendation, implementation, maintenance, and support of IT End User Services (EUS) solutions specializing in taking Site IT Support to the next level for the company.

The Desktop Systems Specialist is encouraged to recommend and implement solutions, provide IT project management, maintenance and support of network, voice, printer, mobile device, hardware, software, operating system, and applications residing on the RingCentral IT environment with the sole purpose of ensuring that the IT environment adds value, is cost effective, reliable, updated, and available to RingCentral businesses and employees.

Responsibilities:
  • Pro-actively collaborate with site business leaders and work with global IT leadership to identify, recommend, develop, and implement solutions
  • Implement IT solutions working with IT Engineers and relevant vendors and/or internal RingCentral departments on IT solutions and processes to improve and optimize the support provided to RingCentral personnel.
  • Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the on-boarding process.
  • Provide Audio/Video conference installation and support for onsite/offsite presentations, events, and meetings
  • Provide improvement, and maintenance of IT Support services, processes and procedures.
  • Provide service and/or technology leadership leading the direction and ensuring alignment to the roadmap of IT service/technology.
  • Follow standard ITSM/ITIL processes and procedures
  • Provide support for day to day troubleshooting of Site IT related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system.
  • Ensure there is priority and focus on support for leadership and Executives in the company.
  • Lead, host meetings and actively participate and be available for IT related escalations as required.
  • Lead and participate in user/equipment moves, repair/maintenance/support of Site IT hardware (local network infrastructure, printers, PC’s, accessories, voice equipment, mobile phones, A/V, etc.), software (Windows OS, MacOS, MS Office Suite, Virus and Spyware mitigation, etc..), and applications (O365, Google Drive, InContact, Google Apps, RingCentral Services, etc..)
  • Ensure standards are in place, implemented and updated for configuration of Site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, local network, printers, desktop and mobile phones.
  • Lead vendor delivering services to the site such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers.
  • Provide communications on all escalated issues to business leaders, management and other support teams. Document progress of escalated incidents.
  • Be available on call 24x7 to support onsite Site IT incidents and critical issues.

Qualifications:

  • Bachelor's degree in Information Technology, CS, MIS, Business, or related field
  • Experience with executive level onsite and remote support in an enterprise corporate setting
  • Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)
  • Proven record of troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, etc.) in relations to the impact on Site IT services.
  • Experience supporting and recommending audio / video technology and equipment (Projection, TV, PolyCom, Apple AirServer/AirPlay, ClickShare, etc.)
  • Experience setting up, installing, cabling, maintaining office Audio/Visual, PC Laptop and network related equipment.
  • Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals
  • Must be capable of navigating a push cart or hand truck.
  • Ability to work with little or no supervision from direct manager
  • Strong sense of urgency with an attitude of never giving up until the issue is closed to the happiness of the customer.
  • Excellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach.
  • Self-motivated individual capable of working in a face-paced, multifaceted environment
  • Excellent written, verbal, and presentation skills

Benefits and Amenities: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

  • Comprehensive medical, dental, vision, disability, life and pet insurance
  • Flexible PTO
  • 401K match and ESPP
  • Wellness programs including virtual yoga, bootcamp, and meditation classes
  • Paid parental leave
  • Milkstork parental account
  • New parent gift box

Say hello to the future of work. And the end of the resume black hole. 

We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

More Jobs at RingCentral66 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Finance
new
Peninsula
Developer
new
Peninsula
Project Mgmt
new
Peninsula
Operations
new
San Francisco
Design + UX
new
Peninsula
Operations
new
Peninsula
Finance
new
Peninsula
Product
new
Peninsula
Developer
new
Peninsula
Operations
new
Peninsula
Sales
new
Peninsula
Project Mgmt
new
Peninsula
Operations
new
Peninsula
Data + Analytics
new
Peninsula
Finance
new
Peninsula
Finance
new
Peninsula
Internships
new
Peninsula
Finance
new
Peninsula
Design + UX
new
Peninsula
Internships
new
Peninsula
Finance
new
Peninsula
Developer
new
Peninsula
Operations
new
Peninsula
Product
new
Peninsula
Developer
new
Peninsula
Project Mgmt
new
Peninsula
Finance
new
Peninsula
Finance
new
Peninsula
Data + Analytics
new
Peninsula
Data + Analytics
new
Peninsula
HR + Recruiting
new
Peninsula
Product
new
Peninsula
Internships
new
Peninsula
Finance
new
Peninsula
Developer
new
Peninsula
Finance
new
Peninsula
Marketing
new
Peninsula
HR + Recruiting
new
Peninsula
Developer
new
Peninsula
Developer
new
Peninsula
HR + Recruiting
new
Peninsula
Finance
new
Peninsula
Data + Analytics
new
Peninsula
Developer
new
Peninsula
Marketing
new
Peninsula
Product
new
Peninsula