Faire is changing wholesale and helping local retailers compete with Amazon and the big box stores.

We're backed by the top VCs in the world (Sequoia, Khosla), we're led by an experienced team (Square, Google), and we're building a world-class engineering culture of freedom and responsibility.

As a Maker Operations Specialist you will ensure that the thousands of Makers (scaling to tens of thousands) are setup for success on our platform. You will be critical during this foundational stage of our team, and instrumental in improving the overall on-boarding experience for our Makers. In this role, you will be focusing on improving the on-boarding experience for Faire’s Makers, manage the day to day operations and support operational initiatives with both our growth team members and external Makers. 

As our Maker Operations Specialist, you’ll:

• Make it your mission to create an exceptional experience for our Makers during on-boarding
• Manage daily operations for Makers through the on-boarding process onto the Faire platform 
• Serve as the go-to resource for Maker on-boarding needs and issues internally for enterprise and new market team members (e.g. product catalogue management and content updates)
• Work cross-functionally to develop and streamline workflows to increase scalability, effectiveness and efficiency 
• Review, write and provide feedback on client-facing enablement materials 
• Influence the development of process improvements and review new procedures to improve day-to-day operations 
• Regularly review on-boarding pipeline activities at scale

Qualifications:

• Bachelor’s degree
• 1-3 years of Customer Service, Operations, or Account Management experience
• Excellent written and oral communication skills
• Process and systems-oriented with excellent organizational skills and ability to prioritize
• Positive attitude - team player and resilient in the face of challenges, ambiguity, change
• Be empathetic and have the ability to take initiative on doing the right thing for the customer
• Curious about the problem and hungry to learn about marketplace dynamics and supply/demand environments 
• Have hustle and desire a high level of responsibility at a small company
• Experience with Zendesk or other customer service tools is a plus
• Passion for Faire’s mission

About Faire:

Are you ready to change an industry? Excited to enter on the ground floor of a fast-paced, high-growth startup in a wide open market?

There are over 1M independent retailers in the US and Canada, doing more than twice the revenue of Walmart and Amazon combined. Economic data shows: compared to the big box stores, local retailers are flourishing because they offer a better shopping experience. However, the antiquated wholesale industry is holding independent stores back, and making life miserable for the makers trying to reach them.

Our goal at Faire is to rethink the wholesale model with an online marketplace that makes it easy for retailers and makers to connect and succeed together. Instead of flying all over the country to attend trade shows, retailers can visit our site to shop for hundreds of curated makers that they can try out totally risk-free. This revolutionary offering has drawn over 65,000 retailers to the Faire platform in less than a year after our launch.

Our founders led product and engineering for Square Capital ($10B deployed) and the Cash app (Square’s only app in the top 20 of the iOS app store). We're backed by some of the top VC funds including Sequoia, Khosla, Forerunner and Lightspeed; and we were named one of the top 20 YC companies by valuation last year.

We are looking for smart, resourceful and passionate people to join this movement with us.

To learn more about our culture, please visit our careers page!

Additional Information

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.