Maker Success Manager

| San Francisco
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Faire is revolutionizing wholesale and helping local retailers and their suppliers be relevant and successful in a technology enabled era.

Role Description

We are looking for an ambitious sales and account management professional to work with a portfolio of ~300-400 makers. You will be responsible for growing your book of business of these accounts and hitting sales goals which would include, but is not limited to, ensuring they are leveraging Faire’s tools, upselling them onto new products and features we are launching, and managing their day-to-day success on Faire. 

You’re excited about this opportunity because...

You love developing relationships and finding ways for clients’ goals to align with company goals. You’re comfortable in a quota environment. In particular, you will be responsible for:

  • Driving product adoption and engagement amongst your book of business
  • Identifying opportunities and ways for makers to grow and drive GMV on the platform
  • Communicating changes, updates, and product roadmaps to your accounts
  • Monitoring compliance on the platform and handling any issues related to platform abuse
  • Synthesizing and measuring feedback and ideas brought to you from your accounts
  • Collaborating cross-functionally to make makers successful (Design, Marketing, Customer Support, Product etc.)

We’re excited about you because...

  • You have 3-5 years of experience either in sales/account management/business development
  • You are excited about building relationships, particularly with small businesses
  • You enjoy sales and are comfortable operating in a quota-based role
  • You care about our customers and making them successful
  • You are analytical and data driven -- you can define KPIs and measure progress/success for your initiatives
  • You are excited to join and can operate in a fast-growth, high-potential environment

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Faire may include video and phone interviews, test projects, and/or on-site interviews.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

About Us

Are you ready to change an industry? Excited to enter on the ground floor of a fast-paced, high-growth startup in a wide open market?

There are over 1M independent retailers in the US and Canada, doing more than twice the revenue of Walmart and Amazon combined. Economic data shows: compared to the big box stores, local retailers are flourishing because they offer a better shopping experience. 

Our goal at Faire is to rethink the wholesale model with an online marketplace that makes it easy for retailers and makers to connect and succeed together. Retailers can visit our site any day and shop for hundreds of curated makers that they can try out totally risk-free. This revolutionary offering has drawn over 20,000 retailers to the Faire platform and a thousand makers in less than a year after our launch.

Our founders led product and engineering for Square Capital ($10B deployed) and the Cash app (Square’s only app in the top 20 of the iOS app store). We're backed by some of the top VC funds including Sequoia, Khosla, and Forerunner, and we were named one of the top 8 companies at our Y-Combinator Demo Day last year.

You can find out a bit more about us here:

  • VentureBeat: Indigo Fair Raises $12M to Reinvent Wholesale
  • WSJ: Indigo Fair Collects $12M to Supply Series A to Supply Local Stores
  • The Decentralization of Retail

We are looking for smart, resourceful and passionate people to join this movement with us.

To learn more about our culture, please visit our careers page!

Additional Information

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

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Location

2 Mint Plaza, San Francisco, CA 94103

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