Senior Manager, Provider Success

| San Francisco
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About Alto

We’re building a new kind of pharmacy to cure one of our healthcare system’s most startling ills: over 50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 800 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver.

About the Team

We are seeking a Senior Manager of Provider Success, reporting to our Head of Sales, to lead the provider success function at Alto which supports all of our providers (doctors, clinic staff, and large health systems). This is a unique opportunity to integrate the best of SaaS Customer Success into a healthcare sales channel that also supports a high frequency support model. In this role, you will help drive the tactical execution of onboarding providers to our AltoMD platform and influence future strategy. In addition to driving more efficient workflows for providers and enabling real time, personalized care, the AltoMD platform is the bridge and infrastructure that enables data sharing between patients (adherence, patient reported data, wearables, etc.) and providers (EMRs). AltoMD will eliminate the existing data silos inhibiting better health for patients and lower medical costs.

Accelerate your Career as You:
  • Manage a growing team of Provider Success and Onboarding professionals to increase share of providers, reduce churn, and increase future lifetime value through greater AltoMD adoption and engagement
  • Partner closely with Sales, Product, and Operations teams to optimize the provider journey, define provider segments and varying strategies, define sales process and handoff stages between Sales and Provider Success; fine-tune touch points and interventions for each point in the journey, and identify opportunities for continuous improvement
  • Manage end-to-end Provider Success: onboarding, training, provider support, provider success management, provider success analysts, and B2B marketing
  • Evaluate operational metrics for the teams including provider health, adoption & engagement, churn, revenue, lifetime value; establish a system for tracking metrics; and create a cadence for review within the team
  • Review and present subsets of metrics to executive team and cross-functional team members
A Bit About You:
  • At least 5 years of experience driving customer-facing organizations; preferably leading a SaaS Customer Success organization; healthcare sales a plus, but not required
  • Track record of success leading Account Management efforts 
  • Demonstrated ability to manage teams in a high growth environment
  • Hunger for continuous learning and improvement
  • Strong empathy for patients and providers
  • Comfort with ambiguity and ability to build from scratch

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases

Location

Easy access to Hwy 80, nearby parking, and secure bike storage. Within blocks or many coffee shops, restaurants, and even a Whole Foods.

An Insider's view of Alto Pharmacy

What projects are you most excited about?

I am excited about empowering our data scientists to perform both ad-hoc and repeatable analysis using our Snowflake data warehouse (loaded via dbt + Airflow). Our business users are leveraging the same reliable data sources to gain insights via Looker. Most rewarding: we are actively using data in our mission to fulfill medicine’s true purpose.

Doug

Software Engineer, Data Engineering

How does the company support your career growth?

Alto enables me to work on projects I find interesting and technically engaging. I’ve been able to work on a variety of projects ranging from integrating our pharmacy management software with external EHR systems to setting up a modern data infrastructure from scratch.

Le Qi

Software Engineer, Data Engineering

What is your vision for the company?

It’s really easy to assume that Alto Pharmacy just delivers medications, but it goes beyond this when you have patients who are bed bound or who don’t know how to navigate the medical field by themselves. We support you in navigating this tricky realm, we ensure that adherence is more feasible, and the healthcare experience is transparent.

Gloria

Patient Care Lead

What are Alto Pharmacy Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Professional Development Benefits
Diversity Program
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