Systems Engineer, OMX IT Operations
About the role
Chime is growing our IT team supporting Operations & Member Experience. (OMX) technology. This team is responsible for the day to day operations and development of contact center platforms and how they integrate with CRM, voice, and messaging technology. This is a highly cross functional team that collaborates with Application, Engineering, Product and Security teams.
This role can be based in San Francisco, Vancouver or remote (Pacific Time Zone) but cannot be performed in the state of Colorado.
In this role, you can expect to
- Help drive and develop the technical architecture for all services within the OMX Technology Stack
- Define processes needed to achieve and sustain operational excellence, including systems delivery and reliability.
- Be hands on in ensuring solutions are operationally ready and collaborate with Operations to aid in the continuous improvement of solutions through reengineering.
- Participate in evolving the technical roadmap for long-term growth in business capability and capacity.
- Share knowledge, document, and help execute your plans for technical solutions.
- Partner with business stakeholders, engineering and information security to implement the optimal technology solutions.
- Have a forward-thinking, empathy driven mindset with people at the forefront.
- Provide operational support to supported technology and systems
To thrive in this role, you have
- Strong familiarity with Contact Centre Technology, SaaS Applications, Client Access Platforms & Virtual Desktop Infrastructure (VDI)
- Strong understanding of voice & networking protocols. This includes IP Addressing, TCP/IP Ports, VOIP, SIP, WebRTC and Network Security (Firewalls, Trusted & Untrusted Networks)
- Experience creating and administering dashboards for multiple monitoring systems such as Datadog, Dynatrace, Solarwinds, as well as native tools provided by vendors such as Zendesk, Twilio, Five9, NICE & Cyara.
- Experience with Google Workspace (GSuite) & ChromeOS Administration
- Experience working with Agile teams, methodologies & tools.
- An unwavering commitment to customer service.
- Bonus Points for technical certifications (ITIL, CCNA, CISSP) and exposure to security, audit & compliance standards such as PCI, ISO 27001, GDPR, SOC2, SOX, etc.
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We've built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. We've raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others.
What we offer
- 💰 Competitive salary based on experience
- ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
- 📝 Quarterly stipend to spruce up your home office
- 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
- 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
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