Hinge Health is pioneering the world's most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.

4 in 5 employers with a digital MSK solution partner with Hinge Health and we’re poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 400+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices. 

We are looking for a leader and an operational guru to join us towards building out our Delivery Operations team. The team operates at the cross-section of our Coaching, Clinical and Client Success teams in order to ensure continuous load balancing of our Coaching and PT capacity for all our programs. 

The mission of this role is to ensure that Hinge Health applicants get routed to Health Coaches and PTs for their program(s) in a timely manner in order to maximize onboarding rates and overall user satisfaction; this includes managing transitions between programs. The individual in this role will be responsible for scaling the team, establishing operational workflows and working with the product team on introducing automations where necessary. 

Given that, the individual in this role will be a leader within Hinge Health with the opportunity to drive a big impact by building out a line function as well as operating cross-functionally.

The ideal candidate will have 5-7 years of experience in operations with a demonstrated ability to build a team and scale a function. We are looking for an individual who can see the “big picture” but is also willing to roll up their sleeves to continuously improve every detail of day to day operations.

WHAT YOU'LL ACCOMPLISH

• Capacity planning: Maintain short-term and long-term balance between supply and demand for all Hinge Health programs in order to minimize wait times for our applicants
• Capacity allocation: Ensure consistency in scaling our Coaching and Clinical teams via appropriate allocation of Coaching and PT resources to users on a day to day basis
• Workflows: Establish workflows (including QA) and introduce tools to support the rollout of new programs and overall scaling of the team
• Team: Build, develop and manage a high performing Delivery Operations team

WHAT WE'RE LOOKING FOR

• Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems
• Project Management: Able to manage multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met
• Prioritization: Able to manage and execute on projects within prescribed timelines in an environment with competing demands
• Resilient & adaptable: Able to roll with the punches. Effective fire-fighter
• Leadership: Effectively guides, motivates, and empowers their team

BONUS POINTS

• Product experience or experience working cross-functionally with Product teams
• Consulting or investment banking experience, or an MBA degree
• Familiarity with the healthcare industry

WHAT SHAPES OUR COMPANY

• Effective Communication: Able to communicate efficiently with internal and external stakeholders. This includes the quality of meeting prep and note-taking.
• Learn-it-all (vs know-it-all): Able to quickly learn how to excel in a new role and thrive within a fast-growing team.
• Hustle: Creative problem-solver that isn’t afraid to get their hands dirty
• Trust/Accountability: Always acts in the team and company's best interest
• Frugal: Makes decisions with ROI in mind

WHAT YOU'LL LOVE ABOUT US

• Competitive compensation with meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• 401K match 
• 3 months paid parental leave
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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