The Lead Technical Project Manager (LTPM) is the subject matter expert for all client standards and templates. They are responsible for supporting the Project Management organization as projects move through the technical development lifecycle while working collaboratively with teammates and maintaining exceptional client satisfaction.

• Manage client templates, including enhancements, patches, communication with the client, and upgrades. This includes proactively addressing issues and trends, leading efforts to review client templates, and overseeing completion and prioritization of client template defects
• Manage client integrations
• Manage non-IRT systems
• Serve as Subject Matter Expert for client standards including implementation of new standards, maintaining existing standards, creating supporting documents, providing guidance to Data Management team on best practices, proposing and executing client improvements/efficiencies, and managing the internal feedback loop for client improvements
• Serve as the primary point of contact internally and externally for any issues related to client system(s)
• Manage global system updates by rolling out patches across all impacted client studies
• Manage Client Wiki and client-specific documentation, ensuring records are complete and regularly updated
• Review Complexity Calculator for new study builds after requirements are finalized
• Responsible for coordinating internal client trainings such as refresher training, training on new functionalities and standards.
• Ensure all endpoint employees that work with a particular client are fully versed on standards, templates, and integrations
• Participate in account-specific meetings such as QMMs and client check-ins
• Provide oversight for the delivery of client projects

• Bachelor's degree or equivalent and/or appropriate experience

• 4-7 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
• Some experience in the life science industry.
• Previous experience working in a fast-paced, entrepreneurial environment preferred.
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
• Familiarity using SQL a plus

• Strong attention to detail
• Excellent time management skills
• Good communication skills
• Excellent organizational skills and a proven ability to multi-task.
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.

endpoint is an equal opportunities employer AA/M/F/Veteran/Disability.    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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