Manager, Globalization Program Management at Wish
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.Job Description
Wish is the leading mobile commerce platform in North America and Europe. Our mission is to bring a high selection of affordable goods to everyone across the globe. With millions of customers in more than 100 countries worldwide, Wish is defining and building the future of mobile shopping.
As Wish’s popularity continues to rise, we are looking to break down language and culture barriers to connect with our users around the globe. We are currently seeking a full-time Manager for our Globalization Program Management team to help us achieve this goal.
In this role you will be expected to identify and prioritize opportunities to help enable a truly localized experience for our customers, merchants, and stores across 40+ languages. You will report to the Head of Globalization and work closely alongside stakeholders across the company with a focus on scaling our globalization program management setup.
Our team is small and nimble. We cultivate an environment for smart, driven innovators to thrive. The ideal candidate must be experienced in leading a team, highly organized and proactive with a self-starter mentality, comfortable in a fast-paced environment with a startup feel, an expert in working cross-functionally, and possess exceptional communication skills.
What you'll do:
Build our growing Globalization Program Management team, hire new Globalization Program Managers for the team, and help them become high performers by setting priorities and unblocking issues as they arise
Establish growth as well as career frameworks and mentor your team members to be impactful contributors to the company’s international strategy
Identify key strategic goals and KPIs that define the success of our globalization program management program
Set prioritization and escalation strategies for your team to support scaling our globalization efforts
Find opportunities to innovate globalization processes and mitigate inefficiencies to help grow our international merchant, store, and customer base
Establish close relationships with cross-functional teams to create alignment and identify localization needs, requirements, blockers, and solutions
Evangelize, educate, and advise stakeholders across the company on localization best practices, requirements, and methodologies
Ensure proper communication flow between Globalization teams and proactive communication with other stakeholders
Drive localization projects from inception to delivery for multiple products and diverse content types in an ambiguous environment
Work closely with our vendors on optimizing our localization program by setting quality and delivery standards
Partner with our internal team of Language Managers
5+ years of experience working as a localization project manager, localization program manager, or localization vendor manager
2+ years of experience managing and scaling a localization project management or localization program management team
Strong analytical skills, a data-driven approach to problem solving, and an experimental mindset
Ability to think strategically, creatively, and at scale
Solution-oriented, highly motivated, adaptable, and can-do attitude
Detail-oriented, independent, and proactive working style
Demonstrated working knowledge of industry standard localization tools
Track record of working with localization and language services vendors
Experience working with internal and external linguists
Well-rounded interpersonal skills as well as experience interacting respectfully with diverse personalities, cultures, and communication styles
Excellent written and verbal communication skills in English
Nice to haves:
Nice to haves:
Fluency in a non-English language
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.