Position Overview:

The Resourcing Manager, reporting to the Vice President, Client Services will be responsible for keeping accurate records for our Operation teams. Working with the Ops teams, they will also oversee functions of projects on a day to day basis and to lead on the development and delivery of resourcing strategies and solutions that support endpoint’s corporate and departmental objectives. They’ll also be charged with working closely with the Sales teams, to ensure the provision of a seamless end to end resourcing service to the organization.

*This role can be based remotely.

Responsibilities:

• Work with Account Directors and Sales to understand key resource requirements to ensure the development of resourcing strategies that meet both the current and future organizational needs
• Act as the resourcing subject matter expert on employee resourcing strategies to provide innovative, cost effective and timely solutions
• Coach and advise the Account Directors and Sales about capacity and utilization
• Evaluate and report on a regular basis against resourcing activity to demonstrate effectiveness and utilization
• Maintain constant knowledge of current and upcoming projects
• Main point of contact for all resource booking against study awards and placeholders
• Review, prioritize and communicate weekly project requests and assign appropriate resources based on project award, scope, and complexity.
• Ensure the correct skill set of resources are assigned and that any conflicts across other projects are resolved
• Escalate or Alert the appropriate groups of any potential concerns or issues with meeting client deliverables due to resourcing
• Responsible for adding new /editing projects on OpenAir
• Reflect employee PTO and regional holidays on project schedule/calendar
• Establish project timelines based on requests received
• Keep project schedule/calendar up to date
• Communicate project changes to project stakeholders
• Schedule and lead weekly meetings
• Provide metrics/data for various reporting needs
• Conduct data reconciliation between various tools and platforms
• Follow up on weekly timesheets

Qualifications:

Education:

• Bachelor's degree equivalent experience

Experience:

• Experience coordinating and scheduling for high-volume operations
• Ability to understand and communicate tracking methodologies
• Organized with methodical approach for scheduling
• Microsoft Office suite, with advance skills in Excel
• CRM experience preferred, Salesforce experience a plus
• Leadership and strong negotiation qualities with an adaptable personality and communication style to perform resourcing

Skills:

• Ability to be diplomatic or firm when necessary in order to obtain results
• Able to gauge resource skill levels and identify gaps and strengths of employees
• Working under tight deadlines in a fast-paced environment while maintaining attention to detail and reliable follow through
• Self-directed, goal oriented, results driven personality with a commitment to continuous improvement
• Strong attention to detail
• Excellent organizational and time management skills
• Good communication skills and attentive listening skills

endpoint is an equal opportunities employer AA/M/F/Veteran/Disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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