#TeamNextdoor

Nextdoor is the neighborhood hub for trusted connections and the exchange of helpful information, goods, and services.

Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

Meet your Future Neighbors

At Nextdoor, we believe in the transformative power of community. As the Marketing team, we are responsible for communicating our brand in a way that demonstrates its value and is clear and differentiated, and inspires our members and customers about what’s possible. We feel responsibility for the member and customer experience and partner across the company to continuously drive improvement. We are a lean but powerful team, each of us with a diverse opinion and perspective, because that’s what we seek out and respect in others. Nextdoor is on a mission to take online connections and turn them into real life connections. As a senior member of the marketing team, you can help drive that reality. 

The Impact You’ll Make

As a Senior Community Strategist, you will be responsible for developing systems and communities to recruit, train, guide, and inspire these local leaders on a global basis. You will help improve our systems for selecting these leaders, develop training programs to enable them to be effective as possible, create and execute a communication strategy to encourage and inspire them, and manage communities (online and potentially offline as well) to support them. 

You should be thoughtful, resourceful, strategic and also willing to roll up your sleeves. We strive to give every employee and candidate a genuine, transparent and neighborly experience.

You will be an important hub of our touchpoint to our members around the world. You should be excited to bring your experience and expertise every day in order to:

• Develop a holistic community strategy to engage neighborhood leaders at scale in partnership with the product team and other key stakeholders
• Design programs to drive growth and healthy engagement among neighborhood leaders
• Manage and create email campaigns and editorial content
• Organize and host community events
• Create programs to recognize and celebrate community leaders
• Report on community metrics
• Represent the voice of community leaders in product decisions

What You’ll Bring to The House

• A passion for building community, both online and in the real world
• Experience in product or community management, preferably in a consumer technology company
• Excellent communicator with experience presenting to management
• A results-driven mentality: making data driven decisions is second nature
• Experience managing a vibrant online communities a plus
• Experience building onboarding and customer success programs highly valued
• Experience with SQL, Tableau, or other data analytics tools a plus
• Experience designing and managing volunteer programs a plus
• Entrepreneurial mindset (self-motivated, tenacious, resourceful, no handbook necessary)

Bonus Points

• Experience in a fast growing tech start-up