Senior Salesforce Program Manager

| San Francisco
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About the Team

The Merchant Product organization is a team of experienced product leaders that builds on the DoorDash vision of connecting local delivery networks in cities all across the world. Within this organization, the Program Management team coordinates major initiatives to drive internal efficiency, strategically enables sales and services to exceed objectives, and manages the technical builds to meet these goals. Given the three-sided nature of our business, you will not have the luxury of having tunnel-vision for any one area; rather, you will need to think holistically and understand the business deeply to set the right long-term strategy for the company. It’s a pivotal time to join the Program Management team as we are the backbone of helping DoorDash scale. Now more than ever, we need strategic thinkers and problem solvers who can help us reach our North Star goals.

About the Role

The Sr. Salesforce Program Manager works alongside stakeholders to drive business objectives and help DoorDash scale. The DoorDash Salesforce org serves over 9,000 internal users, and our work directly impacts these users as well as our customers, dashers, and merchants. You will be responsible for facilitating discovery, requirements gathering, project documentation, and translating business processes into the Salesforce system architecture for our Business Applications development team. This role emphasizes the importance of ruthless prioritization, org-wide communication, roadmapping vision, and a deep technical understanding of the business applications used at DoorDash.

You’re excited about this opportunity because you will…
  • Strategically plan, develop, and manage projects from ideation to full rollout:
    • Collaborate with stakeholders to define, prioritize and translate desired business outcomes into technical requirements for team of developers and admins, using your deep understanding of business operations, Salesforce, and system & data architecture
    • Use empathy and your history of enablement to help design tools and processes that drive internal efficiency, delighting our internal users, Merchants, Dashers, and Consumers
    • Create thorough documentation including user stories, usage scenarios, process flows, data dictionaries, design documents, and project schedules to keep the project team on-track and aligned
    • Continuously communicate dependencies, delays, and timelines to stakeholders
    • Take extreme ownership of ensuring a successful rollout by developing communication plans, coordinating training handoffs, owning bugs and iterative changes, and assisting in project impact analytics post-release
  • Work with leaders to develop quarterly and annual roadmaps for your cohort, as well as influence other teams roadmaps
  • Expertly prioritize new initiatives against backlog and manage sprint processes with the development team to drive improvements
  • Use your strong Salesforce background to assist development team with creating and maintaining Salesforce metadata when needed
We’re excited about you because…
  • 3-5 years of experience delivering enterprise software solutions using Salesforce in an enterprise environment
  • Experience with agile project management and scrum methodology
  • Solid understanding & knowledge of SFDC configuration including metadata, governance, system architecture & ability to articulate those to stakeholders and team
  • Hands-on, real-world experience with configuring Salesforce metadata, including validation rules, flows, process builders, objects, fields, etc.
  • Strong presentation, technical writing, analytical & communication skills
  • Salesforce Admin certification preferred
  • Experience with SQL is a plus
  • Excellent working knowledge of Google Suite
  • Work out of our San Francisco or Phoenix office (we are not open to full-time remote employees)
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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