Overview

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real-time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.

We are looking for an experienced Sr. Project Coordinator who loves building solutions, delivering business value, and wants to be a major contributor to our Professional Services organization. This position is for someone who has strong business acumen, a solid understanding of technology, and the ability to build new teams and processes.

As a Sr. Project Coordinator, Professional Services, you’ll be managing projects for onboarding engagements from our nimble commercial accounts to our largest enterprise customers. You’ll be joining a team of talented individuals who care deeply about Segment’s customers, partners, each other, and the broader community. We pride ourselves on service and evaluate ourselves on how well we serve each of those stakeholders. So if you enjoy working with smart people, and helping to build a company that cares deeply about quality and lasting customer relationships, you’ve found the right place.

What You’ll Do

• Manage both internal and customer-facing Projects
• Work with team to develop best practices and new processes for integration with internal teams and Professional Services clients
• Work closely with Professional Services clients and internal teams including Sales, Customer Success Management, Solution Architects, Services Operations, and Services Engineering Product Development
• Manage and drive transformational Marketing Technology Programs focused on digital programs for key Commercial and select Enterprise accounts
• Oversee PM delivery of services packages such as Jumpstarts and Enhanced Onboarding
• Work with the Services Engineering team to launch new service offerings as well as be the liaison for the Product Development Life Cycle Management process.
• Work with the Services Operations team on the monthly roll-up of key delivery metrics
• Track and drive Professional Services operations metrics.  Ie. gather data, develop reports for key performance indicators for the team.

You’re a great fit if you…

• Have 3+ years of progressive experience working as a Sr. Project Coordinator
• Have 1+ years experience in Martech, CRM, Cloud or IT / Data Center
• Thrive in a fast-paced startup environment
• Are energized by overseeing anywhere from 5-15 ongoing and overlapping internal and external projects
• Have experience with multiple project management methodologies (including waterfall, SCRUM, and other Agile methodologies - preferred)

• Are experienced with PM Tools - Asana, MS Project, Jira, PSA tools
• Are able to travel up to 25% once post-Covid business travel resumes

Desirable But Not Essential

• Experience working closely with or implementing any of our Destination partners
• PMI-ACP certification (or a similar accreditation)
• Expertise in multiple areas of the MarTech ecosystem and concepts including attribution, Analytics, Adtech, CRM, Mobile, NPS, and more
• Experience in writing Salesforce reports

We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn page. We’re excited to meet you!

We have noted this role to be out of our San Francisco office, but are open to any location in the continental US.

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.