Account Manager, Electronics

| San Francisco | Remote
Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Account Managers are experts at providing our merchants with the comprehensive support that makes our site the best platform anywhere to market products to consumers. As a member of the Business Development team, your goal is to grow merchandise sales volume with your portfolio of merchant partners. A successful account manager will be able to effectively identify growth opportunities and work with internal stakeholders to remove barriers and find solutions for merchants.

What you'll be doing:

  • Grow sales in a portfolio of accounts in consumer electronics, accessories, and appliances, while developing and maintaining positive relationships with merchants
  • Demonstrate analytical thinking and use data to drive decision making
  • Engage and provide support for merchants via email, telephone, and onsite meetings
  • Support in the acquisition and onboarding of new electronics merchants
  • Effectively handle and resolve merchant concerns and support issues
  • Leverage data to optimize merchant performance and guide merchant expansion 
  • Build feature requests to serve electronics merchants specifically
  • Conduct industry and competitor analysis to ensure that the platform is comprehensively supporting electronics merchants

Qualifications

  • 2+ years of relevant experience in consumer electronics category
  • Deep knowledge of latest consumer electronics industry trends and product specifications
  • Previous experience in a similar marketing/sales/customer success role strongly desired
  • Strong personal presence, demonstrated in a partner/customer facing role
  • Proven ability to be scrappy and hit the ground running
  • Detail-oriented, and relentlessly resourceful
  • Knowledge of the e-commerce industry, with experience in CPA, CPM, CPC models desirable
  • Excellent verbal and written communication skills
  • Excellent organizational skills including prioritizing, time management, and meeting deadlines
  • Flexibility and ability to work autonomously in a demanding and ambiguous environment
  • Excellent customer service ethic with ability to focus on the job at hand
  • Bachelor’s Degree or equivalent work experience

#LI-JO1

    Additional Information

    Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

    Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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    Technology we use

    • Engineering
      • GolangLanguages
      • JavascriptLanguages
      • KotlinLanguages
      • PythonLanguages
      • SqlLanguages
      • SwiftLanguages
      • ReactLibraries
      • ReduxLibraries
      • HadoopFrameworks
      • HiveDatabases
      • MongoDBDatabases
      • RedisDatabases

    Location

    Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

    An Insider's view of Wish

    How do you collaborate with other teams in the company?

    As a Content Marketing Manager at Wish, I collaborate with multiple teams to create innovative, informative, and unique stories about Wish and our employees. As a writer, being able to discuss ideas with other teams allows me to publish original and authentic content.

    Leah

    Content Marketing Manager

    How has your career grown since starting at the company?

    My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

    Vitaliy

    Manager, Software Engineering

    What are Wish Perks + Benefits

    Wish Benefits Overview

    Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

    Culture
    Partners with Nonprofits
    Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
    Friends outside of work
    Eat lunch together
    Open door policy
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Diversity manifesto
    Diversity Employee Resource Groups
    Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
    Life Insurance
    Pet Insurance
    Wellness Programs
    Wish offers a fitness allowance.
    Mental Health Benefits
    Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
    Retirement & Stock Options Benefits
    401(K)
    Employee Stock Purchase Plan
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Vacation & Time Off Benefits
    Generous PTO
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Company Outings
    Game Room
    Stocked Kitchen
    Fitness Subsidies
    Wish offers a fitness allowance.
    Home Office Stipend for Remote Employees
    New! All full time employees are eligible to receive a monthly work from home stipend.
    Professional Development Benefits
    Job Training & Conferences
    Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
    Promote from within
    Mentorship program
    Continuing Education stipend
    Wish offers up to $500 per year for job related professional development activities.
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