Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

We're building a more trustworthy Internet. Come join us.

Account Manager

Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you.

The Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing relationships, maintaining account health, providing product feedback and being a customer advocate. In this role, you will work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers.

What You'll Do

• Responsible for maintaining and driving existing customer spend, identifying areas for Fastly expansion that create mutual success
• Monitor relationship and account health, establishing long-term strategic plans
• Accelerate customer adoption and ensure customer happiness 
• Own overall relationship with identified clients - be their go-to person at Fastly
• Actively engage with customers to understand their business via formal and informal methods
• Collaborate with the product, marketing and sales teams to provide feedback for ongoing customer support

What We're Looking For

• Bachelor's degree or equivalent in a related field of study with 5+ years of proven track record in a role focusing on customer relationship development and growth
• A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts
• Strong project management skills, high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment, with an ability to adjust priorities
• Independent, self-disciplined and possess strong verbal and written communications skills
• Strong customer service; professional and friendly demeanor
• Reputation for integrity and dedicated work ethic with desire for ownership of process success
• Technical background highly valued
• CDN experience 

Why Fastly?

• We have a huge impact. Our customers' websites and apps reach a significant portion of the world's population, and we support a growing number of open-source projects and initiatives with free service and sponsorship. Employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
• We love distributed teams. Fastly’s home base is in San Francisco, but we have offices and employees everywhere. An international remote culture is part of our DNA.
• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with generous benefits including parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our people to take the time they need to recharge (some benefits may vary by location).
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. Fastly is packed with interesting people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.

Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.