Manager, Account Management

| San Francisco | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

The Manager, Account Management position in the U.S. will be responsible for managing a team that optimizes new merchants on the Wish platform with a focus on finding and developing growth opportunities while maintaining compliance and good customer relationships. As a member of the Business Development team, your goal is to grow merchandise sales volume with your team's portfolio of merchant partners.

What you'll be doing:

  • Manage and improve a team that grows sales in a portfolio of large accounts, often enterprise and branded, while developing and maintaining positive relationships with merchants
  • Take direct control of key Merchant projects including Optimizations, expansions, migrations, etc. when there is a need.
  • Regularly assess the performance of your team against objective and subjective criteria, motivating and training them to excel and develop additional relevant skills.
  • Build and maintain long-lasting, strong relationships with key strategic customers while partnering with them to better understand their business objectives and needs.
  • Demonstrate analytical thinking and use data to drive decision making
  • Engage with senior staff across the company to develop and present business plans, project ideas and strategy.
  • Manage your team to excel at: business reviews, internal account reviews, hold actionable client meetings, client events and escalation management.
  • Demonstrate and expect accountability and high performance.
  • Show strong competency in delivering results, deep dives, and ownership
  • Identify merchant pain points and establish processes to reproduce, report, and improve the merchant experience throughout internal organizations

Qualifications

  • 8+ years of relevant internet/ecommerce industry experience
  • 3+ years of management experience
  • Previous experience in a similar marketing/sales/customer success role strongly desired
  • Knowledge of the online shopping industry, with experience in CPA, CPM, CPC models desirable
  • Can personally demonstrate team development in your career; examples that matter
  • Understand and practice people-centered management.
  • Lead with inclusion and belonging.
  • Executive presentation and relationship management experience
  • Strong personal presence, demonstrated in a partner/customer facing role
  • Proven ability to be scrappy and hit the ground running
  • Analytical, detail-oriented, and relentlessly resourceful
  • Excellent verbal and written communication skills
  • Excellent organizational skills including prioritizing, time management, and meeting deadlines
  • Team-oriented but with the ability to work independently
  • Flexibility and ability to work autonomously in a demanding and ambiguous environment
  • Excellent customer service ethic with ability to focus on the job at hand
  • Bachelor’s Degree or equivalent work experience

#LI-JO1

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

We do a lot of cross-functional work with other teams to create promotions, campaigns, articles, social media content, videos, and more. We also provide regional insights to stakeholders and exchange ideas to help grow each market. I love looking back and seeing how much my role has evolved since I started working at Wish!

Tania

Localization Manager, Spanish

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What's the biggest problem your team is solving?

My role as a Brand Protection specialist at Wish revolves around reviewing and actioning on merchants that infringe on our Intellectual Property policy. My work will hopefully create a fair and trustworthy platform for both our users and merchants.

Miguel

Brand Protection Specialist

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Culture
Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Coming soon!
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Breakfast pastries.
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
Customized development tracks
More Jobs at Wish138 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Operations
Product
Project Mgmt
Sales
Content
Product
new
San Francisco
Operations
new
San Francisco
Product
new
San Francisco
Project Mgmt
new
San Francisco
Finance
new
San Francisco
Finance
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Design + UX
new
San Francisco
Design + UX
new
Remote
Finance
new
San Francisco
Finance
new
San Francisco
Data + Analytics
new
San Francisco
Sales
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Developer
new
San Francisco
Operations
new
Remote
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
Remote
Project Mgmt
new
San Francisco
Data + Analytics
new
San Francisco
Internships
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Operations
new
San Francisco
HR + Recruiting
new
San Francisco
Operations
new
Remote
Project Mgmt
new
San Francisco
Operations
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Project Mgmt
new
San Francisco
Finance
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
Remote
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Product
new
San Francisco
Operations
new
San Francisco
Operations
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Finance
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Design + UX
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Sales
new
San Francisco
Developer
new
San Francisco
HR + Recruiting
new
San Francisco
Data + Analytics
new
Remote
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Developer
new
Remote
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Developer
new
Remote
Design + UX
new
San Francisco
Content
new
San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Wish's full profileSee more Wish jobs