Top Customer Success & Experience Jobs in San Francisco, CA

The Behavioral Insights Fraud Analyst analyzes data to identify fraud trends, works with blockchain analytics, and communicates with teams on risk controls.

The Quality Assurance Manager will lead QA strategy, manage teams, and ensure consistent high-quality support in customer success operations.

As Senior Lead of Complaints Management, oversee and enhance complaint resolution processes for Square and Afterpay, ensuring compliance and customer satisfaction. Lead a team to implement strategies, analyze trends, and communicate effectively with stakeholders and regulatory bodies.

Manage a portfolio of mid-market sellers, ensuring retention and growth by identifying opportunities for technical solutions and providing exceptional client service.

Drive growth and retention for strategic retail sellers by providing tailored solutions, managing relationships, and collaborating cross-functionally to enhance client satisfaction.

Lead and develop a team to investigate and mitigate fraud risks, collaborating with various departments to improve controls and processes. Drive innovation in risk management through analytical skills and machine learning model enhancement.

Lead a technical team focused on fraud detection and risk management, analyze complex payment schemes, and collaborate cross-functionally to drive insights and solutions.

The role involves ensuring payroll tax compliance through research, process improvement, and partnering with cross-functional teams, while providing customer support for tax issues.