Onboard and activate Square sellers by leading scoping calls, delivering tailored training, tracking milestones, resolving blockers, and ensuring timely go-live. Manage 20–30 concurrent onboarding engagements while maintaining product expertise, communicating proactively, escalating complex issues, and contributing to process improvements. Collaborate with sales, account management, product, and marketing teams, use AI to improve workflows, and support sellers across POS, online, and integration products.

Manage seller onboarding and implementation from discovery through go-live, guiding merchants through product setup, training, hardware installation, data migration, and operational configuration. Coordinate with Sales, Account Management, Customer Success, Engineering, and Product to resolve obstacles and accelerate activation. Lead multiple complex merchant projects, create training materials, track feature requests, and support scalable onboarding strategies. The role requires occasional onsite work and bilingual English-Spanish communication.