Top Customer Success & Experience Jobs in San Francisco, CA

Provide hands-on technical guidance and product adoption support to enterprise customers using Datadog. Analyze IT Operations environments, recommend configurations and process improvements, lead business reviews, advocate for customer goals, and collaborate with product, engineering, and technical services teams. The role requires cloud, scripting, CI/CD, containerization, monitoring, and AI-tool expertise, along with up to 20% travel to client sites.

Manages and develops Customer Success Managers while driving renewals, expansions, customer retention, and revenue growth. Serves as a customer escalation point, coaches teams on relationship-building and negotiation, collaborates cross-functionally to resolve challenges, and leads talent attraction, retention, and development in a scaling SaaS environment.

Lead the DDFS program by combining technical sales engineering and ecosystem growth to attract startups, manage projects, and enhance customer onboarding.

The Senior Sales Engineer will provide technical expertise to support sales activities, engage customers, and collaborate across teams to close opportunities in key accounts.