Manage complex customer incidents and escalations from triage through resolution, coordinating support, engineering, product, and leadership stakeholders. Lead customer and internal communications during critical events, prioritize response strategies, and develop monitoring, automations, runbooks, training, and retrospectives. Identify recurring cloud and product issues, drive operational improvement projects, mentor peers, and improve incident management processes.

Provides high-level administrative and scheduling support to executives. Responsibilities include managing complex calendars, coordinating meetings and events, arranging calls and dinners, preparing agendas and materials, tracking action items, supporting executive team projects, and handling confidential information. The role requires strong organization, communication, discretion, multitasking, and proficiency with Google Workspace in a fast-paced hybrid workplace.