Top Remote Technical Support Jobs in San Francisco Bay Area
The Staff Technical Support Engineer at ServiceNow is responsible for resolving technical cases, providing exceptional customer support, mentoring junior team members, and collaborating on process and product improvements. The role involves using Java and various diagnostic tools to troubleshoot and resolve customer issues through different communication channels.
As a Technical Support Engineer at ServiceNow, you will be resolving technical cases, providing customer support, and using a variety of technologies. Responsibilities also include diagnosing issues, coordinating with teams, and providing input for process and product improvements.
Manage and exceed Support KPI's, lead technical team development, oversee Change Management, resolve customer escalations, drive incident management success, represent the company to customers, manage major operations outages, evaluate processes for improvement, and uphold company values.
The Director of Technical Support Management at ServiceNow is responsible for managing Support KPIs, exceeding critical Technical Support Metrics, improving customer experience, resolving escalations, and leading a team to enhance customer and employee experiences.
As a Technical Support Engineer - Tier III at Deputy, you will provide technical support for Deputy's customers, troubleshoot product issues, and work closely with the Sales/Partner Team and Product Management Team. You will be the go-to resource for technical questions, involving frontend user support, backend systems understanding, custom configurations, integrations, and script development.
Managing and exceeding Support KPI's, leading technical team, overseeing Change Management, resolving customer escalations, enhancing customer experiences, representing the company effectively with customers, managing major operations outages, evaluating processes for improvement, and aligning with company vision and values.
The Senior Technical Support Engineer at ServiceNow is responsible for guiding customers during critical issues, resolving technical cases, providing amazing customer support experiences, and collaborating with teams for issue resolution and product improvements.
The Senior Technical Support Engineer at ServiceNow is responsible for providing technical support to customers, resolving technical cases, and collaborating with various teams to resolve complex issues. They must have at least 4 years of customer-facing technical support experience and be proficient in troubleshooting technical issues and reading Java/JavaScript code.
The Technical Support Engineer provides world-class support to Airbyte OSS Enterprise customers and contributes to community engagement in open source software.
As a Technical Support Specialist team member, you will have a big impact on the success and growth of the Technical Support Specialist team.
The Performance Support Engineer at ServiceNow is responsible for managing and resolving challenging technical issues related to Performance and instance availability. They mentor junior team members, have strong troubleshooting skills, and work with relational databases, scripting languages, Unix/Linux, web applications, and more. This role requires the ability to work outside of normal business hours and strong interpersonal skills.
As a Support Engineer at Lumos, you will be a founding member of the Support function, partnering with solutions engineering and customer success teams to provide quality support to customers. Your responsibilities include creating a world-class support experience and troubleshooting complex technical errors to ensure customer satisfaction.
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