How Achieve Builds Long-Term Stability Through Growth, Innovation and Employee Development

Achieve’s Growth, Profitability and Mission in 2025

2025 was a record-breaking year for personal digital finance company Achieve, ushering in all-time enrollment records in debt relief, among other things — but according to Senior Vice President of Human Resources Heather Marcom, that’s just the beginning. 

As Achieve continues to pursue its mission of “empowering everyday people to move forward on the path to a better financial future,” it’s gearing up for greater innovation and growth. 

“We’re building the technologies and personalized support that will allow us to deliver that mission at a much larger scale and with deeper impact,” Marcom said. 

To help more people obtain long-term financial stability, Achieve is building a comprehensive, multi-product, unified debt optimization platform. And to support this innovation, it’s filling roles across several key departments — all while ensuring its people have the resources they need to evolve alongside the organization. 

“When we build our skills, support one another and celebrate wins, we create a stronger, more resilient company and a place where everyone can thrive,” Marcom said. 

Read on to see what else Marcom had to say about Achieve’s most recent accomplishments, how these achievements reflect its overarching vision and how it’s empowering its people to drive the business forward. 

Major Business Milestones and What They Mean for Achieve’s Future

Heather Marcom

Senior Vice President of Human Resources • Achieve

Describe your role and responsibilities. How long have you worked at Achieve?

I’ve been with Achieve for almost nine years and lead a team of over 60 exceptional HR professionals. My team includes specialized groups in HR business partnering, talent acquisition, total rewards, learning and development, organizational and career development, employee experience, and facilities management. 

My focus is connecting business priorities with talent strategy and ensuring our people, culture and the company are positioned for long-term success. Working closely with our leaders, I look ahead to the talent and capabilities we’ll need, shape the organization to support future goals, and build the systems — recruiting, performance, development, rewards and succession — that help our teams and leaders thrive. 

What are the biggest business milestones Achieve reached in the past 12 months?

This past year, we reached all-time enrollment records in debt relief, and we are also profitable, which puts us in a uniquely strong position to keep investing in innovation and growth. We’re also poised for major expansion in lending, increasing our ability to help people consolidate debt and move toward financial stability.

What makes this especially exciting is that Achieve is the only company building a comprehensive, multi-product, unified debt optimization platform that helps transform everyday people out of debt and into long-term financial security.

Achieve’s Hiring Outlook and the Roles Fueling Future Innovation

What’s your growth outlook for the year ahead?

We are growing our team and anticipate hiring for new roles in sales and customer service in 2026. We will also be making some strategic hires to support our growth trajectory in areas such as data and analytics, AI, strategic finance and marketing. 

How Achieve Helps Employees Grow Their Careers During Scale

How has recent growth impacted your team directly?

Recent growth has had a significant and largely positive impact on our HR team, and it has required us to evolve in several meaningful ways. At the core of this work is a simple belief: Our success is built on our employees. That’s why we’re investing in programs that help all of us grow, lead and feel recognized. When we build our skills, support one another and celebrate wins, we create a stronger, more resilient company and a place where everyone can thrive.

“At the core of this work is a simple belief: Our success is built on our employees.”

As the organization grows, so do the pathways for employees to develop their careers. Our team has been deeply involved in building clearer frameworks for career development and supporting leaders as they identify and cultivate internal talent. Our Career Pathing Program gives employees clearer opportunities to explore roles, understand what skills or experiences will help them grow, and access the resources or mentorship that can support their career goals. 

We’ve also introduced our Comprehensive Leadership Model, which serves as a shared framework for what great leadership looks like at every level. As our teams grow, consistency in leadership expectations becomes critical. This model helps every employee, not just people leaders, reflect on how they demonstrate leadership in their day-to-day work and identify the qualities they want to build. Supporting leaders at all stages is a central part of how we’re scaling effectively.

Another focus area is maintaining connection and appreciation as we grow. Our Peer Recognition Program is designed to help employees celebrate each other’s contributions in simple, meaningful ways. This means thanking teammates who make work easier, acknowledging wins and building a culture where recognition is part of everyday life.

Finally, growth has also accelerated our work around technology enablement, particularly with AI. We’re investing in AI literacy and training to ensure every employee feels confident using new tools responsibly and effectively. This includes foundational training, role-specific learning paths and updated onboarding processes to make sure skills stay current in a fast-changing environment.

Achieve’s Reputation as a Trusted Financial Partner and Employer of Choice

How is Achieve viewed externally by customers, candidates or in the industry at large? 

Achieve has received significant recognition in 2025 for both its outstanding customer commitment and as an employer of choice. Demonstrating our commitment to customers, we were recognized by USA Today as “America’s Best Customer Service” and by LendingTree for “Top 3 customer satisfaction” for our personal loan and HELOC products, underscoring how Achieve successfully blends industry-leading customer service with best-in-class debt consolidation solutions to drive financial progress.

Achieve’s Long-Term Vision and How Employees Shape the Future

What excites you most about Achieve’s long-term vision right now? How is that vision shared and discussed with employees?

Our mission is to empower everyday people to move forward on the path to a better financial future. We’re building the technologies and personalized support that will allow us to deliver that mission at a much larger scale and with deeper impact.

We also do a great job of keeping that vision front and center for employees. It’s communicated consistently through our quarterly all-hands meeting, where our leaders share updates and progress, as well as through ongoing internal communications that highlight our 2026 strategic initiatives. Leaders also reinforce the vision in team-level discussions, connecting daily work to our broader goals.

All of this creates a shared sense of purpose and momentum. Our long-term vision isn’t something discussed once a year; it’s an active conversation that guides decision-making, inspires innovation and helps every employee understand how we’re shaping the future together.

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