Jobs at Alex AI

Lead post-sale account management for 70+ enterprise and staffing accounts, owning net revenue retention, renewals, expansion, churn, forecasting, and post-sale metrics. Build a repeatable renewal and expansion motion, create RPO activation playbooks, manage and develop three Account Managers, establish account planning and QBR standards, shape compensation, and hire additional team members. Personally lead strategic negotiations while reporting to the CEO in San Francisco.

Build consumer-facing and enterprise software for an AI recruiting platform. Responsibilities include developing marketplace and hiring workflow features, integrating customer hiring systems, improving interview response latency, supporting AI model quality, presenting interview results, and scaling system architecture for concurrent users. The role involves hands-on full-stack development, collaboration with the founding team, and working in person in San Francisco five days per week.

Design, build, integrate, deploy, and maintain customer-specific AI recruiting workflows across applicant tracking systems and related platforms. Lead technical onboarding, including permissions, data mapping, testing, and go-live. Own production deployments, customer and candidate support, root-cause debugging, monitoring, and alerting. Translate recurring customer needs into product improvements while working directly with customers and third-party APIs.

Own a portfolio of enterprise SaaS accounts, including renewals, retention, upsells, and expansion revenue. Build executive and user relationships, drive product adoption through onboarding and training, lead QBRs, monitor usage data, and develop customer business cases and case studies. Partner with Forward-Deployed Engineers on technical deployments and support while helping shape the early Account Management function.