Jobs at Axion Ray Inc

Design and maintain cloud infrastructure on GCP, manage Kubernetes, improve CI/CD pipelines, ensure reliability and security, and support rapid development cycles.

Build and deploy customer-specific software solutions, including data integrations, APIs, applications, business logic, and AI-enabled workflows. Partner directly with customers to scope problems, validate solutions, and ensure adoption. Own software reliability, testing, deployment, monitoring, documentation, and ongoing support while identifying reusable patterns with Product and Engineering. The role combines hands-on software engineering, customer engagement, and travel to manufacturing clients.

Design and build scalable backend services, data-processing workflows, APIs, databases, cloud infrastructure, and AI-powered systems. Lead architecture and technical strategy, own reliability and production operations, mentor engineers, and guide cross-team initiatives from design through deployment. The role focuses on transforming unstructured customer data into reliable structured outputs and developing LLM-powered and agentic workflows.

Lead the Enterprise Platform product area while managing and coaching PMs. Own strategy, customer discovery, product definition, execution, launch, adoption, and learning for APIs, integrations, permissions, governance, audit, workspaces, and reliability. Establish product planning, review, metrics, and decision-making practices across Product, Design, and Engineering, while coordinating priorities across the broader product portfolio and partnering with executive, technical, customer, and go-to-market leaders.

Architect and scale agentic systems powering the Axion platform: own orchestration, memory, retrieval, reasoning, evaluation, and observability. Harden pipelines from messy ingestion to agent-driven root-cause insight, establish rigorous testing for non-deterministic LLM systems, set technical direction, and mentor engineers while partnering with Product and Engineering leadership.

The Senior Director of Customer Success will lead Axion's customer experience, manage a team, oversee strategic accounts, define success metrics, and collaborate with various departments to ensure customer satisfaction and growth.

The Quality Insights Lead will manage customer success post-onboarding, ensuring satisfaction through data insights and proactive support. Responsibilities include monitoring account health, resolving issues, and identifying expansion opportunities.