Jobs at BackOps AI

Lead and scale the customer success function for an enterprise B2B SaaS company. Own net revenue retention, adoption, expansion, and strategic accounts while coaching CSMs, defining playbooks, health scoring, and cross-functional processes. Influence product roadmap and report retention/expansion metrics to leadership.

Own full-cycle enterprise sales for large strategic accounts: prospect, qualify, navigate multi-threaded buying processes, lead discovery, partner on technical validation, negotiate contracts, forecast pipeline, and ensure smooth handoffs to post-sale teams.

The Solutions Engineer will manage the technical relationship with customers, overseeing the entire lifecycle from discovery to deployment, ensuring successful implementation and measurable value. Responsibilities include technical demos, POC execution, project management, and maintaining communication with stakeholders for both the company and clients.

Manage end-to-end relationships for a portfolio of logistics and supply-chain customers: onboard, drive adoption, run strategic check-ins, translate feedback into product requests, identify expansion opportunities, and coordinate cross-functional teams to maximize retention and growth.

The Forward Deployed Engineer will collaborate with customers to deploy adaptive AI systems, translate insights into product improvements, and ensure reliability in complex environments.

As a Senior Software Engineer, you'll architect and implement systems for AI solutions, lead projects, build scalable products, and collaborate with teams.

As a Senior Software Engineer, you will architect and implement systems for AI solutions, lead engineering efforts, and ensure secure code development. You'll collaborate with teams and shape product direction while managing proof-of-concept projects and maintaining information security.

As a Senior SDET, you will design and maintain scalable test automation solutions, standardize best practices, and enhance test coverage for UI, API, and end-to-end testing within CI/CD pipelines.