Jobs at Carrington Mortgage Services

Leads all post-close mortgage loan operations, including loan delivery, endorsements, records management, due diligence, compliance, quality control, risk management, audits, and process improvement. Manages department leaders and staff, oversees performance and training, resolves issues with internal and external stakeholders, partners with IT on system enhancements, and ensures adherence to policies, regulations, service levels, and loan quality metrics.

Manages wholesale sales Account Executives and broker relationships across an assigned region. Drives sales goals, coaches staff, oversees loan submissions, forecasts production, communicates lending products and policy changes, and ensures regulatory compliance. The role supports broker acquisition, CRM activity tracking, operational issue resolution, training, regional budgeting, and collaboration with loan operations. Requires strong knowledge of mortgage products, underwriting, lending regulations, and origination processes, with occasional industry travel.

Manages wholesale mortgage sales teams, Account Executives, broker relationships, regional sales goals, forecasts, and loan production. Provides coaching, training, performance oversight, and guidance on mortgage products and lending regulations. Ensures accurate CRM activity, broker applications, loan submissions, compliance, and operational coordination. Represents the company at industry events and supports budgeting, marketing strategies, and regional development.

Develops and maintains mortgage broker and seller relationships to generate wholesale and correspondent loan business. Identifies and approves new partners, explains loan products and policies, supports submissions, trains partners on online systems, manages pipelines, and coordinates with underwriting, processing, closing, and funding teams. Ensures compliance deadlines are met, facilitates timely loan closings and purchases, maintains CRM records, and provides high-level service throughout the loan process.

Investigates and resolves electronic credit bureau disputes, complaints, and reporting corrections. The role researches loan and payment records, verifies compliance with Metro 2 standards and regulations including FCRA, RESPA, and TILA, submits updates through E-Oscar, coordinates with internal departments, handles escalations, and maintains accurate documentation while meeting strict deadlines.

Oversee complex escrow processes for mortgage-insured loans, including reconciling and processing FHA, PMI, and USDA payments, managing escrow stops, researching vendor issues, and supporting loan boarding. The specialist performs quality control, compiles operational data, escalates complex issues, assists junior associates, and ensures compliance with applicable regulations and company procedures.

Manages mortgage escrow oversight processes, including setting up FHA, PMI, and USDA escrow lines; researching tax, insurance, flood, and refund issues; processing cancellations; disbursing escrow balances; documenting loan updates; and resolving discrepancies in compliance with regulations and company procedures.

Processes mortgage loss draft and property damage claims, including checks, documents, inspections, claim packages, repair estimates, and draw eligibility. Reviews depreciation and repair costs, evaluates claim risk and exceptions, initiates fraud procedures when needed, and monitors service quality. The role also handles customer inquiries, regulatory compliance, documentation, and backup support while working in proprietary company applications.

Build and maintain broker and seller relationships to sell wholesale and correspondent mortgage products. Source and onboard new brokers, advise on programs/pricing, train on submission systems, manage loan pipelines, liaise with internal teams to ensure timely closings and purchases, and maintain CRM and regulatory compliance.

Develop and manage relationships with wholesale mortgage brokers and correspondent sellers. Generate business, explain loan programs and policies, train partners on submission and loan-lock systems, support applications, and coordinate with underwriting, processing, closing, and funding teams. Manage the loan pipeline, ensure regulatory deadlines and compliance, maintain CRM records, facilitate timely loan closings and purchases, and provide high-quality broker and seller support.

Prepare, file, and track FHA home retention claims according to HUD and investor guidelines. Reconcile claim proceeds, loan balances, escrow, and advances; process corrections and refunds; provide posting instructions; maintain audit files and documentation; monitor deadlines, follow up on outstanding claims, and escalate denials, curtailments, and delays.

Prepares, files, tracks, and reconciles FHA home retention claims according to HUD, investor, insurer, and company guidelines. The role follows up on claim proceeds, processes corrections and refunds, provides posting instructions, maintains audit files and documentation, monitors deadlines, and escalates denials, delays, and processing issues. Success requires strong attention to detail, organization, communication, problem-solving, and knowledge of mortgage servicing and FHA claims.

Reviews FHA Part A mortgage insurance claims for accuracy, verifies foreclosure and default timelines, confirms required documentation, communicates corrections, documents quality findings, and submits finalized claims for agency payment. The role also monitors compliance with investor, insurer, agency, and company guidelines while escalating recurring issues and meeting strict deadlines.

Leads enterprise product evaluations, implementations, integrations, and adoption initiatives. Manages cross-functional projects involving AI, automation, system modernization, and third-party platforms. Translates business requirements into implementation plans, develops business cases and ROI analyses, coordinates vendors and stakeholders, prepares executive communications, assesses risks, and supports organizational change and user adoption.

Complete and monitor residential mortgage bankruptcy ledgers, including payment history verification, ledger balancing, claims, motions, notices, document processing, audits, and deadline compliance. Research and resolve discrepancies using Fiserv/Sagent and servicer records, respond to attorneys and internal teams, handle escalated inquiries, perform manual calculations, support process improvements, coordinate projects, and train department staff.

Reviews loss mitigation underwriting decisions, approvals, denials, income and loan modification calculations for accuracy and regulatory compliance. Ensures files are complete, properly documented, and structured for audits. Completes quality checks of Fiserv tasks, tracks errors, reports trends and process improvement opportunities, trains new hires, and supports management with peer leadership and special projects.

Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage products. Advise and train brokers on programs, pricing, and submission systems; act as liaison with internal teams to ensure timely loan closings and purchases. Manage pipeline and CRM, ensure regulatory and company compliance, meet sales goals, and provide high-level customer service.