Jobs at Carrington Mortgage Services

Performs financial reconciliation on liquidated mortgage loans, researches incurred losses, identifies recovery and bill-back opportunities, and analyzes claim data to mitigate financial losses. Prepares evidence-based written explanations, handles investor rebuttals, maintains LoanServ records, supports quality reviews, and monitors mortgage servicing guidelines. Requires strong accounting, analytical, documentation, communication, organizational, and mortgage default servicing skills.

Reviews vendor invoices for compliance with allowable amounts, verifies supporting documentation against completed work, reconciles records, resolves discrepancies, and processes invoices accurately and promptly. Maintains knowledge of mortgage servicing requirements from FHA, VA, USDA, PMI, FNMA, and FHLMC. Identifies potential issues, researches documentation, communicates with vendors, and manages workflow in accordance with company policies and applicable regulations.

Reviews and validates vendor invoices against allowable amounts, supporting documentation, servicing requirements, and completed work. Reconciles invoice details, researches discrepancies, communicates with vendors to resolve issues, identifies red flags, and escalates concerns. The coordinator maintains processing accuracy and timeliness while organizing workloads, controlling costs, following mortgage servicing policies, and meeting department goals.

Monitors vendors and servicing activities throughout the pre-foreclosure and foreclosure referral process. Responsibilities include breach processing, referral validation, due diligence, document imaging, system updates, SLA tracking, vendor performance monitoring, exception resolution, and compliance with investor, state, and federal requirements. The role communicates with internal teams, clients, borrowers, and vendors while documenting actions and resolving escalated foreclosure matters.

Prepare, file, and follow up on FHA mortgage insurance claims (Part A/B, CWCOT, Pre-Foreclosure Sale) accurately and on time. Maintain claim files and system documentation, submit claims for quality review, finalize submissions, and pursue agency payments. Apply knowledge of default servicing, foreclosure, bankruptcy, loss mitigation, and investor/agency guidelines while meeting deadlines and collaborating with internal and external stakeholders.

Performs investor accounting reconciliations for principal, interest, taxes, and insurance accounts; researches reconciling items and remittance differences; validates interdepartmental data; resolves discrepancies; maintains custodial cash accuracy; and supports reporting deadlines and special projects. The role requires investor reporting knowledge, attention to detail, intermediate Excel and Access skills, and one to three years of related experience.

Manage mortgage servicing counterparty relationships, including investor communications, presentations, requirements documentation, portfolio and loan data analysis, quality control, compliance, process improvement, and change management. The role coordinates internal and external stakeholders, tracks deliverables, evaluates service risks, supports loan servicing transfers, and recommends improvements to portfolio performance and service delivery.

Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage loan products. Ensure compliance and service level standards are met while managing loan pipeline.

Reviews FHA supplemental mortgage claims for accuracy, documentation, guideline compliance, and financial impact before filing. Analyzes claim payments and advances, maintains LoanServ updates, identifies corrections, monitors denials and offsets, and supports quality assurance and process improvements. Requires knowledge of FHA claims, default servicing, mortgage regulations, and agency timelines, along with strong documentation, writing, organizational, and decision-making skills.

Develop and manage relationships with wholesale mortgage brokers and correspondent sellers. Generate business, explain loan programs and policies, train partners on submission and loan-lock systems, support applications, and coordinate with underwriting, processing, closing, and funding teams. Manage the loan pipeline, ensure regulatory deadlines and compliance, maintain CRM records, facilitate timely loan closings and purchases, and provide high-quality broker and seller support.

Build and maintain broker and seller relationships to sell wholesale and correspondent mortgage products. Source and onboard new brokers, advise on programs/pricing, train on submission systems, manage loan pipelines, liaise with internal teams to ensure timely closings and purchases, and maintain CRM and regulatory compliance.

Reviews loss mitigation underwriting decisions, approvals, denials, income calculations, and final modification calculations for accuracy and compliance. Ensures files are complete, properly documented, and tasks are completed according to company policies and regulations. Tracks errors, reports trends, supports process improvements, trains new hires, assists peers, and contributes to special projects.

Reviews loss mitigation underwriting decisions, approvals, denials, income and loan modification calculations for accuracy and regulatory compliance. Ensures files are complete, properly documented, and structured for audits. Completes quality checks of Fiserv tasks, tracks errors, reports trends and process improvement opportunities, trains new hires, and supports management with peer leadership and special projects.

Support Treasury by processing and releasing funds, managing bank accounts and signatories, resolving positive pay exceptions, producing treasury reports, administering banking system access, handling unclaimed property reporting, supporting KYC/due diligence and compliance, liaising with banks and vendors, and participating in treasury initiatives and projects.

Provide technical design, configuration, administration, integration, and support for the company Zendesk CRM (Support, Guide, Chat/Messaging, Talk, Explore). Build workflows, triggers, automations, apps, reports/dashboards, and REST API/webhook integrations. Collaborate with business partners, PMO, and senior team members, follow SDLC and change-control processes, and create documentation and user training as needed.

Prepare and distribute investor and trustee loan-level and monthly accounting reports, reconcile cash and pool-to-security discrepancies, forecast principal and interest advances, remit funds via wire transfers, analyze remittance differences, maintain reporting systems, and coordinate with servicing teams to ensure compliance with investor agreements and regulatory requirements.

The Senior Trustee Sales Specialist manages the foreclosure process, ensuring compliance with laws, handling documentation, and responding to inquiries related to foreclosures.

Prepare and distribute investor loan-level and monthly accounting reports, reconcile cash and remittances, forecast principal and interest advances, process wire transfers to investors, analyze remittance discrepancies, maintain reporting systems and pool-to-security reconciliations, and coordinate with servicing departments to ensure compliance with investor agreements.

Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage products. Advise and train brokers on programs, pricing, and submission systems; act as liaison with internal teams to ensure timely loan closings and purchases. Manage pipeline and CRM, ensure regulatory and company compliance, meet sales goals, and provide high-level customer service.

The Sr. Foreclosure Specialist monitors vendor activities for foreclosure processing, ensures compliance with state laws, manages tasks, trains new hires, and communicates with stakeholders to resolve issues.