Processes mortgage loss draft and property damage claims, including checks, documents, inspections, claim packages, repair estimates, and draw eligibility. Reviews depreciation and repair costs, evaluates claim risk and exceptions, initiates fraud procedures when needed, and monitors service quality. The role also handles customer inquiries, regulatory compliance, documentation, and backup support while working in proprietary company applications.
Come join our amazing team and work remote from home!
The loss Draft Specialist will be responsible for performing loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queue, and evaluating exceptions. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay range for this position is $22.00 to $25.00.
What you'll do:
- Perform loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queue, and evaluating exceptions.
- Review adjuster worksheets for depreciation, validate scope/costs of repairs and take appropriate action when necessary.
- Review and evaluate claim packages and order/review inspection reports to determine draw eligibility for the claim.
- Reduce risk or loss by assessing the classification of the claim.
- Comply with applicable company policies and procedures, statutes, regulations and other legal requirements governing claims handling.
- Protect the interest of the client by initiating fraud processes when necessary.
- Assist with monitoring quality of services rendered by appraiser, contractors, inspectors, and insurance loss draft personnel and make recommendations to manager/supervisor.
- Work efficiently in client and company proprietary applications.
- Respond to written and verbal customer requests, inquiries, and complaints in a timely and professional manner.
- Provide assistance and back up as needed to meet client requirements and SLAs.
- Perform other duties as assigned.
What you'll need:
- High School diploma or equivalent work experience.
- Two (2) or more years’ experience in insurance, banking, finance, mortgage servicing or related experience.
- Strong knowledge of claims handling and claims practices.
- General knowledge of insurance theory and practices, insurance contracts and their application.
- Familiarity with property estimating systems and claims documentation procedures.
- Outstanding attention to detail and organizational skills
- Ability to understand, remember, and apply oral and/or written instructions or other information
- Ability to understand, remember, and communicate routine, factual information.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to organize and prioritize own work schedule on short-term basis (longer than one month).
- Ability to make decisions that have moderate impact on the immediate work unit.
- Ability to understand complex problems and to collaborate and explore alternative solutions.
- Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.
- Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information.
- Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
- Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
Similar Jobs
Fintech • Payments • Financial Services
Processes loss draft and property damage claims, checks, documents, inspections, and claim packages. Reviews repair estimates, depreciation, costs, and draw eligibility; evaluates exceptions and claim risk; initiates fraud processes when needed; monitors vendor service quality; handles customer inquiries; and ensures compliance with company policies and applicable laws.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate Property and Casualty coverage, and convert prospects into policyholders. The role includes paid licensing and training, customer relationship building, persuasive selling, accurate communication, and adherence to remote-work requirements. Employees must work four weekdays and one weekend day, complete licensing after hire, and maintain a dedicated workspace with qualifying wired internet.
Top Skills:
PcWired High-Speed Internet
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate property and casualty coverages, and converts prospects into policyholders. The role includes paid training and licensing support, customer relationship building, persuasive sales, schedule adherence, and remote work requirements. Representatives must obtain a P&C license, work four weekdays and one weekend day, and maintain a dedicated workspace with reliable wired high-speed internet.
Top Skills:
Cable/Fiber/Dsl InternetPersonal ComputerWired High-Speed Internet
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
