Jobs at Chime
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IT Support Specialist

Chime
San Francisco
1 day ago
Provide L2, L3 and occasionally C-level support for technical issues across our offices. Administer networked devices, manage VLANs, troubleshoot network and Wifi issues. Manage new-hire on-boarding/off-boarding and IT orientations.  Administer JAMF, Okta, O365, GSuite, Slack, Atlassian, Zoom and other internal tooling. Interpret, apply, and enforce company policies and procedures. Research new technologies and drive large-scale infrastructure improvements to support a fast-growing, ever-changing work environment with fiscal responsibility in mind. Be accountable for laptop and network security. Work closely with InfoSec and Compliance teams to ensure security strategies are aligned and implemented consistently and effectively. Enjoy working with people, developing cross-functional relationships, and sharing knowledge. AV support for occasional presentations, video conferencing, and industry-related onsite/offsite events.

Social Media Community Manager

Chime
San Francisco
4 days ago
We are currently seeking a Social Media Community Manager to support Chime’s marketing team and help run our social media channels. Success in this role means handling day-to-day community response across all of Chime’s social media channels, responding to current and potential Chime members in a timely and authentic manner, and proactively supporting the marketing and growth team with their day-to-day operations.

Senior Technical Recruiter, Data Science, Machine Learning, and Risk

Chime
San Francisco
5 days ago
Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks,

Fraud Operations Manager

Chime
San Francisco
5 days ago
Identify, communicate, and own process improvements to enhance the productivity and effectiveness of your team. Work with Product and Program Managers to enhance our existing fraud tools and assess the impact and feasibility of new solutions. Hire, lead, coach, and evaluate members of your team to perform at a high level. Celebrate excellent performance and empower your team to improve areas of opportunity. Hire and train new team members as the business grows. Assess your team’s ability and progress toward achievement of performance goals. Regularly prioritize the highest impact initiatives, and communicate what needs to fall to management and stakeholders. Work with business leaders, third party partners, and analytics resources to identify fraudulent activity and develop solutions for mitigating it while minimizing false positives. Collaborate with our Machine Learning and Data Science teams to implement and iterate upon fraud labeling frameworks to feed model testing and refinement. Work cross-functionally with our Member Services Team to craft and iterate on our account suspension, account closure, and suspicious activity escalation protocols.

Senior Lifecycle Marketing Manager, Growth

Chime
San Francisco
5 days ago
We are hiring a senior growth marketer to take the lead on some of our company’s most important growth initiatives, with the goal of getting millions of potential members to fall in love with Chime. In this role, you will work closely with our product and marketing teams to design, implement, measure, and iterate on growth strategies that drive our business metrics. This includes experimentation and building lifecycle programs centered around growth across a number of platforms: email, push, in-app and SMS. If you’re a creative and goal-driven, and love working in a fast-paced environment alongside passionate colleagues, we want to meet you.

Senior Data Engineer, Ingestion

Chime
San Francisco
5 days ago
In this role, you’ll be responsible for managing the team overseeing the design, development and operations of large-scale, real-time data systems. The ideal candidate will be excited by the prospect of owning, optimizing or even re-designing our company’s data architecture and building out a team to support our next generation of products and data initiatives. Your Data Engineering team will support our software developers, database architects, data analysts, data scientists, and machine learning engineers on back-end data initiatives.

Strategic Insights & Competitive Intelligence Lead

Chime
San Francisco
1 week ago
We’re seeking a Strategic Insights & Competitive Intelligence Lead to boost Chime’s competitive intelligence and refine its business strategy. As an early member of our lean, but highly visible and impactful Corporate Strategy and Development Team, you will play a key part in helping Chime make considered, data-driven strategic decisions. You will help us map out our competitive landscape and industry benchmarks, structure financial analyses that drive business results, and develop frameworks that guide the executive team. We are looking for someone with demonstrated experience in and enthusiasm for conducting rigorous industry and business research, and synthesizing complex findings into actionable insights. Your work will directly help Chime position itself for long-term success as an industry-changing leader. 

Technical Sourcer

Chime
San Francisco
1 week ago
As a Technical Sourcer, you will demonstrate your ability to get creative and find extraordinary talent through unconventional means. You will partner with recruiting and hiring managers and you will be a critical part of the feedback loop. Chime is a fast-paced, growing startup and we need your help to build a world-class team! You will be expected to communicate effectively with your candidates, build relationships, and demonstrate a quality of work that goes beyond expectations.

Corporate Development Associate

Chime
San Francisco
1 week ago
We’re seeking a Corporate Development Associate to focus on sourcing, evaluating, negotiating, and executing M&A and other strategic transactions across existing and future product areas. As an early member of our lean, but highly visible and impactful Corporate Strategy and Development Team, you will play a key part in driving Chime’s growth and strategy. We are looking for someone who excels at collaborating cross-functionally with Product, Engineering, Business, Legal, Finance, and People, driving decisions, participating in negotiations, and facilitating post-acquisition integration.

Senior People Partner

Chime
San Francisco
1 week ago
We are building our People team and are looking for a Senior People Partner to work closely with senior leaders and their teams. This role will report to Chime’s VP People. You will partner with Chime’s managers to foster engagement and performance across teams. The Senior People Partner will work collaboratively to design and implement strategies and progressive programs that align with Chime’s values. These programs will include leadership development, performance feedback & performance management, total rewards and recognition, and other proactive programs that will drive Chime’s business outcomes. In this role, you will spend significant time with Chime’s business leaders and engaging proactively throughout the organization. The Senior People Partner will interact with all levels in the organization through honest, and inclusive communications.

User Researcher, Growth

Chime
San Francisco
1 week ago
We’re seeking a User Researcher that has at least 1-2 years of experience researching products that span the digital, physical, or service spaces. You’ll be working on our mobile banking products and the services that support it by uncovering people’s financial behaviors by collaborating with cross-functional stakeholders, specifically focused on our understanding how people start using new financial services. All so that we can help people reach financial peace of mind. If you’ve ever wondered how digital, physical, and service products intersect with people and their financial lifestyles, the Chime User Research team might just be the best place for you.

Senior User Researcher, Credit

Chime
San Francisco
1 week ago
We’re seeking a Senior User Researcher that has at least 4 years of experience researching products that span the digital, physical, or service spaces. You’ll be working on our mobile banking products and the services that support it by uncovering people’s financial behaviors by collaborating with cross-functional stakeholders, specifically focused on how people use credit products and services. All so that we can help people reach financial peace of mind. If you’ve ever wondered how digital, physical, and service products intersect with people and their financial lifestyles, the Chime User Research team might just be the best place for you.

User Researcher, Banking Experience

Chime
San Francisco
1 week ago
We’re seeking a User Researcher that has at least 1-2 years of experience researching products that span the digital, physical, or service spaces. You’ll be working on our mobile banking products and the services that support it by uncovering people’s financial behaviors by collaborating with cross-functional stakeholders, specifically focused on our core banking products and services. All so that we can help people reach financial peace of mind. If you’ve ever wondered how digital, physical, and service products intersect with people and their financial lifestyles, the Chime User Research team might just be the best place for you.

Senior Risk Analyst

Chime
San Francisco
1 week ago
In this position you will work with closely with our Fraud and Compliance Operations teams to identify signals and behaviors, create rules around the patterns of these signals and behaviors, which drive queue creation for case review. You will also continue to refine these queues to drive automation and better identify fraudulent or non-compliant behavioral patterns and trends. Help us build the next generation of risk mitigation applications!

Senior Analyst, Customer Segmentation

Chime
San Francisco
1 week ago
We are looking for a seasoned analyst who is data-driven and has strong analytical & technical skills. In this role, you will report to our Head of Credit Risk and will play a key role in developing the customer segments based on risk and value that would drive the limits, policies and strategy for all our current and future products. You’ll work closely with product, machine learning and analytics teams and will interact with business stakeholders across many departments

Senior Software Engineer, Machine Learning

Chime
San Francisco
1 week ago
In this role, you’ll be a part of the Machine Learning and Data Science team that combats fraud, improves member experience, creates recommendations for users and much more . You’ll help implementing ML models in production and help build the infrastructure to train, deploy, track and measure them. 

InfoSec, Risk & Compliance Specialist

Chime
San Francisco
1 week ago
You are an INFOSEC specialist with an interest in security metrics and security policy. You can work on tight deadlines with inadequate documentation. You are comfortable being on the hook for risk decisions. You are familiar with PCI-DSS. You can craft policies in a rapidly-changing company environment, and are comfortable with the trade-offs between human readability, precision, and agility.

Senior Recruiter, Business Operations

Chime
San Francisco
1 week ago
We're looking for an experienced and talented recruiter to help build key Strategic Business within our Finance, Legal and People functions. Our ideal candidate has successfully recruited at early-­stage tech startups and is eager to take on the challenge of rapidly growing our company. You will be responsible for more than recruiting. You will provide insight into process improvements and lead key projects that are critical for the company scale. 

Claim Experience Manager

Chime
San Francisco
1 week ago
As a Claim Experience Manager, you’ll be joining our rapidly-growing Risk Operations Team to help us maximize the operational efficiency of our cardholder Claim Intake program, minimize losses, and ensure regulatory compliance. You will work cross-functionally with our Product, Analytics, Member Services, and Compliance Teams, and lead a team in the refinement and execution of our voice and written Claim Intake Operations. The ideal candidate is process improvement champion, who will drive innovation throughout the claim intake lifecycle. You will ensure our internal and remote teams have the tools, procedures, and leadership necessary to deliver an excellent member experience. As a card issuer claim operations expert, we’ll rely on you to help us ensure our Claim Intake Operations are timely, accurate, and compliant, and that we are well-positioned to scale our operations as we grow to serve tens of millions of Chime members. 

Senior Product Manager, Spending & Saving

Chime
San Francisco
1 week ago
You will drive decision-making through customer insights, quantitative analysis, and AB testing. You will own the end-end strategy, roadmap, and execution of all Spending & Savings features (including but not limited to: spending insights, joint accounts, tracking upcoming expenses, bill pay, cashback rewards, subscription management, savings goals, etc.) You bring deep empathy and can effectively prioritize with limited resources. You have a growth mindset and want to be challenged. You have a high bar and want to be a difference-maker in the organization. You’ll bring a sense of urgency that matches the incredible opportunity we have ahead of us.

Product Lead, Pay Friends

Chime
San Francisco
1 week ago
We are looking for a Lead Growth Product Manager to focus on our Pay Friends product to accelerate the growth of our business and change the way people send and receive money online. You will drive decision-making through customer insights, quantitative analysis, and AB testing. You will own the end-end strategy, roadmap, and execution of Chime Pay Friends. This includes, but not limited to infrastructure, product experience, marketing strategy, and Engineering roadmap.

InfoSec, Security Operations

Chime
San Francisco
2 weeks ago
As the Security Operations Lead, you will begin a multi-year buildout of a Security Incident & Event Management, Security Operations Centre, and Cyber Response Capability for Chime. Being experienced in Security Incident & Event Collection, you will understand the signals, sensors, and events that a security operations centre would want and need. You will consult with relevant teams on their needs, while simultaneously building the SIEM funnel from sensors & events to qualified alerts. Being experienced in Security Operations, you will develop an alert triage capability & runbooks. Being experienced in Digital Forensics / Incident Response / Cyber Operations, you will refine the existing security incident response capability. You will start as the sole member of the team (modulo vendor staff augmentation), and therefore be building the system and processes that you will want to use.

Program Manager

Chime
San Francisco
2 weeks ago
Program Management at Chime improves how teams prioritize against our business strategy, drives cross-functional execution and accountability, and provides teams more leverage. We are looking for a self-starter, change agent, and exceptional problem solver with a demonstrated track record of leading large, cross-functional projects. You’ll participate in strategic planning and drive the delivery of our most important priorities across internal and external stakeholders. As a member of this function, you’ll help develop processes and best practices, ultimately setting the bar for how we operate as a company.

Affiliate Marketing Specialist

Chime
San Francisco
2 weeks ago
As an Affiliate Analyst focused on growth and results, you will report to the Growth Manager that focuses on affiliate and mobile partnerships. You will help grow existing affiliate partnerships and identify new opportunities from both inbound and outbound. As you launch partnerships, you’ll be in charge of scaling them, managing the relationship, and analyzing them to further optimize performance.

Product Analyst

Chime
San Francisco
2 weeks ago
In this high impact Product Analyst role, you will have the opportunity to relentlessly leverage data, data science, experimentation and analytics to understand what products and features delight and engage our members and what products and features we need to improve, and why. We have a few roles available and thus can align you closely with your area of expertise. As we get to know you, we will align you with one, two or up to three areas of analytics such as core banking, credit and lending, growth and engagement, member financial health, or member experience.

Senior Accountant

Chime
San Francisco
2 weeks ago
Manage the Accounts Payable function, including review of contract, coding, matching, payment, and support the AP accountant. Review bank reconciliations to ensure cash receipts, disbursements, and bank fees have been properly reflected in the general ledger. Help develop, implement, and roll out the company’s expense reimbursement policy and review and process expense reports using the company’s reimbursement tool. Prepare and process semi-monthly payroll for company employees including off-cycle payrolls and manual checks as needed; Prepare payroll journal entries and reconcile payroll related GL accounts. Partner with People Ops to understand payroll strategies and deliver recommendations to help improve the payroll process. Month-end close activities: Perform and review monthly accounting close activities as assigned, such as bank reconciliations, fixed assets, prepaids reconciliations, accrued liability, other balance sheet reconciliations, and preparation of journal entries Help document, implement and maintain appropriate accounting policies, processes and internal controls. Assist the Accounting Manager in researching, analyzing and interpreting complex technical accounting issues and new accounting standards. Identify opportunities for process improvements; suggest and implement improvements to scale and automate manual procedures and computations. Assist management in completing special projects and analyses on an ad-hoc basis.

FP&A Manager

Chime
San Francisco
2 weeks ago
We are looking for a FP&A Lead to join the Finance, Accounting & Strategy Team at Chime, reporting to the Finance Manager. As a member of the Finance team, you will have a key role in developing and shaping our business and financial strategy, as well as execute on a number of high-impact cross-functional initiatives at the company. You will help us build out our planning and budgeting process from the ground up, and you will work closely with team to develop budget tracking and reporting. You will collaborate with business units to drive continuous improvement of KPIs and tracking against budget requirements, and develop dashboards and analytical frameworks that will guide the executive team. We are looking for someone who is an analytical problem-solver and who can break down complex problems into actionable components without losing sight of the overall strategy.

Strategy Manager, New Business

Chime
San Francisco
2 weeks ago
As the Strategy Manager of New Business, you will report to our General Manager of Lending and Credit Products and help lead Chime’s expansion from beloved bank account to a trusted partner for our members’ full financial lives. Our team has worked to launch SpotMe, Chime’s fee-free overdraft product, and that’s just the beginning. You will be on the ground floor with the opportunity to build innovative new products. You will help develop our new product strategy from the ground up, build partnerships and vendor relationships to get to market, be a part of the team that operates the business all the way through to the P&L, and grow and expand our offerings at a rapid pace in the coming years. 

Senior Data Scientist

Chime
San Francisco
2 weeks ago
Understand the fraud and risk processes inherent in our product and how to minimize the same. Creatively leverage new and existing data to increase the effectiveness and efficiency of our decision-making infrastructure. Work with engineers to design machine learning solutions that operate quickly and effectively at scale. Partner with operatives to quickly respond to rapidly evolving threats. Make business recommendations to the executive and cross-functional teams (e.g. cost-benefit, forecasting, experiment analysis) with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.

Senior Machine Learning Engineer

Chime
San Francisco
2 weeks ago
Design and implement the infrastructure required to train models at scale. Implement ML/DL models that fight fraud and minimize the company’s risk. Work with the data team’s infrastructure to build real time and offline feature databases. Work with the data team to create the infrastructure to build and maintain the datasets from which models are created. Build the model serving systems with which we can deploy our models to production. As we grow, scale the ML system to be able to support more use cases and ML model types. Being able to pick up on technologies we use: MySQL, Python, AWS, Snowflake, Looker, and Kafka among many other.

Senior Product Analyst, Growth

Chime
San Francisco
2 weeks ago
We’re hiring a senior product analyst with experience working in a product growth organization. In this role, you’ll work closely with product managers, engineers and marketers to foster a culture of data-driven product development aimed at increasing conversion, engagement, retention and other growth drivers. As the data leader on this critical team, you will develop the dashboards and metrics we use to guide our growth, surface product insights and recommendations by analyzing large data sets, and inform our product roadmaps with your deep understanding of member behavior.

Senior Product and Regulatory Counsel

Chime
San Francisco
2 weeks ago
As Senior Product and Regulatory Counsel, you’ll have a broad range of responsibilities providing legal guidance on financial product development initiatives. You will partner with other Chimers to develop new products, negotiate bank and other partner agreements and advise on legal risk and regulatory compliance. As we expand our offerings and our business relationships, your analysis and insights into the financial technology, banking and consumer finance spaces will guide and impact company and the financial health and well-being of our customers.

Mobile Software Engineer

Chime
San Francisco
2 weeks ago
Design, develop, test, release, and scale new and existing consumer product features and mobile architecture. Work closely with our product team to launch new features. Develop thoroughly tested code and conduct quality assurance on all new code alongside our QA team. Collaborate effectively with other technology teams and architects to solve complex problems spanning their respective areas. Work in a team as well as independently to deliver on aggressive schedules and goals.

Product Content Strategist, Conversation Design

Chime
San Francisco
2 weeks ago
In this role, you will gain a deep understanding of our product and customer, analyze interactions that members have with the chatbot, and identify and implement ways to improve the responses and surrounding experience to ensure that each conversation is as effective and satisfying as possible.

Product Design Manager

Chime
San Francisco
2 weeks ago
We’re seeking a talented and empathetic Design Manager to join the growing Design team at Chime, where we are working hard to better the financial lives of our members. You’ll be both a player and a coach, managing other designers while designing for critical cross-functional projects end-to-end. Your focus will be both making finance simpler for our members and making Chime better for our employees.

DevSecOps Engineer

Chime
San Francisco
2 weeks ago
Chime is looking for a seasoned DevSecOps Engineer or DevOps Engineer with a strong security focus and extensive experience to help with DevOps security initiatives and implement best practices in the areas of infrastructure, network security, and secure coding, as well as compliance and policy. The individual in this role will be part of the DevOps/TechOps team and work closely with the InfoSec, Risk, Compliance and Engineering teams. This individual will suggest best practices, make decisions, create and enforce policy and manage third-party vendors in regards to security and compliance. The candidate should have strong experience with network and application-level security in a production environment and exposure to at least one compliance framework as well as 4+ years of AWS or similar public cloud experience. Container experience is a plus, as is financial industry experience.

Engineering Manager

Chime
San Francisco
2 weeks ago
Chime is looking for an engineering leader to help manage and guide one of the technology groups responsible for powering our bank-account features, mobile applications, platforms, service architecture, and third-party integrations. This team is responsible for major components of new feature development and the scalability of Chime’s infrastructure as we accelerate our growth.

Front End Engineer

Chime
San Francisco
2 weeks ago
Design, develop, test, refactor, and scale new and existing internal tools. Design, develop, test, refactor, and scale consumer-facing product features that improve the interaction between our members and our colleagues in Risk and in Member Services. Develop thoroughly tested code . Participate in code reviews and thoughtfully provide constructive feedback. Collaborate effectively with other technology teams and architects to solve complex problems spanning their respective areas. Mentor up-and-coming developers.

Full Stack Engineer

Chime
San Francisco
2 weeks ago
As a member of our Fraud, Risk and Member Services Engineering team (FRaMS), you’ll build tools and systems to help your colleagues better serve our members and member-facing features to improve member engagement and continued satisfaction. This includes our internal member services tool, customer support bot and dispute resolution tool. 

Backend Engineer

Chime
San Francisco
2 weeks ago
Chime is looking for an engineer eager to grow expertise in building technology that powers our mobile app. This position will span a large range of the tech stack from new API architecture and design for mobile client consumption, to the execution of new microservices that power relevant domains.

Lead Product Analyst

Chime
San Francisco
2 weeks ago
In this high impact Lead Product Analyst role, you will have the opportunity to relentlessly leverage data, data science, experimentation and analytics to understand what products and features delight and engage our members and what products and features we need to improve, and why. We have a few roles available and thus can align you closely with your area of expertise. As we get to know you, we will align you with one, two or up to three areas of analytics such as core banking, credit and lending, growth and engagement, member financial health, or member experience.

Head of Growth Product Analytics

Chime
San Francisco
2 weeks ago
In this high impact Head of Product Analytics role, you will have the opportunity to relentlessly leverage data, data science, experimentation and analytics to understand what products and features delight and engage our members and what products and features we need to improve, and why. We have a few roles available and thus can align you closely with your area of expertise. As we get to know you, we will align you with one, two or up to three areas of analytics such as core banking, credit and lending, growth and engagement, member financial health, or member experience.

Senior Designer, Brand & Marketing

Chime
San Francisco
3 weeks ago
We’re seeking a talented and driven Senior Designer of Brand & Marketing to join the growing Design team at Chime, where we are working hard to better the financial lives of our members. You’ll be working as both a team lead and individual contributor, generating innovative design assets while mentoring other designers on the team. Your focus will be generating growth for the Chime business while making finance simpler and better for our members. As a Senior Designer, you’ll be collaborating across functions at Chime, including marketing design, product design, user research, content strategy, growth management, lifecycle marketing, and more. You know that brand and experience goes beyond pixels and you’re not afraid to advocate for experiences that hit the highest bar. You will build upon our Design system, which will help the design team operate more cohesively, consistently, and with greater velocity. You will also help set the gold standard for design execution by collaborating closely with the Head of Design, and together you’ll establish a vision for the future of Chime’s brand and visual marketing strategy.

Principal Designer, Product

Chime
San Francisco
3 weeks ago
We’re seeking a talented and driven Principal Product Designer to join the growing Design team at Chime, where we are working hard to better the financial lives of our members. You’ll be working as both a team lead and individual contributor, improving design team processes while designing for critical cross-functional projects end-to-end. Your focus will be making finance simpler and better for our members. As a Principal Product Designer, you’ll be guiding other product designers towards the best possible design and UX outcomes for our members while staying mindful of business needs and constraints. You know that user experience goes beyond pixels and you’re able to influence organizations to create experiences that hit the highest bar. You will facilitate cross-functional collaborations, which will help the design team operate more strategically, holistically, and effectively. You will also help set the gold standard for design execution by collaborating closely with the Head of Design, and together you’ll establish a vision for the future of Chime’s products.

Product Analyst, Chatbot

Chime
San Francisco
3 weeks ago
In this high impact Product Analyst role, you will have the opportunity to relentlessly leverage data science, analytics and experimentation to build and improve our AI assistant and automated member support experiences. Your expertise and analysis will help drive the first contact our members have with Chime. As a product analyst, you will own the analytical lifecycle and optimization of the automated experiences while working with the latest in chatbot technology to make our members fully self service.

Head of Marketing Analytics

Chime
San Francisco
3 weeks ago
As the Head of Marketing Analytics, you will have the opportunity to build and lead a team of marketing analysts to relentlessly leverage data, data science, experimentation and analytics to understand how we can optimize our marketing and remarketing efforts in both digital and non-digital channels, as well as social media. Because you are devoted to causation, attribution and incremental lift - understanding not only where our marketing efforts have been successful, but why - you will lead all deep dives into marketing and social media analytics.